Customer Training for IT Transition and Transformation
Need to register for the GETS (Georgia Enterprise Technology Services) Portal? Download instructions now! (PDF format)
Having trouble registering for GETS Portal access? Check our registration trouble-shooting tips. (PDF format)
GAIT Training On Demand
We are pleased to offer GAIT training on demand for anyone who missed one of our live webinars or would like to view the training again.
New Chargeback Invoice/Online Invoices
Many GTA telecom customers are receiving newly formatted invoices. These customers can view invoices online through the GETS Web portal and the GSMRT tool. Below is a link to a recorded training session about the new invoice and GSMRT. A second link provides access to an accompanying PowerPoint presentation.
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After clicking the GSMRT Training link below, click the “I Accept” button and allow the Web presentation to load. (This may take several minutes. If you’re asked to register to the communications center, click the “Cancel” button to continue.)
- Then, look to the “Playback” dialog box at the right edge of your screen.
- Click the first “Start Sharing” item under the “Content” heading to start the presentation.
View Chargeback/GSMRT Training
Download Financials Overview PowerPoint (file only, no narration)
Staff involved with IT/telecom invoice handling can access GSMRT instructions on the GETS Portal Training Page.
GAIT Overview for GTA Telecommunications Customers
- After clicking the link below, click the “I Accept” button and allow the Web presentation to load. (This may take several minutes. If you're asked to register to the communications center, click the "Cancel" button to continue.)
- Then, look to the “Playback” dialog box at the right edge of your screen.
- Click on the 7437_File1_slide0737 item (the third in the list under the “Content” heading) to start the presentation.
Online Service Catalog (OrderNow!) and GETS Portal
- After clicking the link below, click the “I Accept” button and allow the Web presentation to load. (This may take several minutes. If you're asked to register to the communications center, click the "Cancel" button to continue.)
- Then, look to the “Playback” dialog box at the right edge of your screen.
- Click on the 7437_File1_slide0737 item (the third in the list under the “Content” heading) to start the presentation with important overview information.
- To skip straight to the OrderNow! section of the presentation, click on the 7437_File3_slide0001 item (the eighth in the list under the “Content” heading).
Online Service Catalog (OrderNow!) Enhancements
Download PowerPoint (file only, no narration)
Downland Service Catalog Quick Reference (PDF format)
Our Quick Reference is designed to help you understand the Service Catalog: When to use it, who may use it, what can be ordered and how requests are handled.
Self Service Trouble Ticket Entry via Maximo
Agencies’ authorized users of the Maximo tool on the GETS Web portal can submit IT and telecom-related trouble tickets online as an alternative to calling the Consolidated Service Desk (1-877-GTA-3233). Once logged in to the GETS portal, select the Service Desk link at the right edge of the screen to access Maximo. Detailed instructions for using the Maximo Self Service ticket entry option are available in the quick reference below. To gain Maximo access, check with your agency’s Super User. GAIT customers can, of course, continue to get IT and telecom support by calling the Consolidated Service Desk. Currently, the new self-service option is available to agencies receiving IT infrastructure services through IBM.
Additional GAIT Tools Training Available via GETS Portal
Agencies’ authorized users can access training materials for other GAIT-related tools via the GETS Web portal. Once logged in to the GETS portal, select the Account Services tab and then Training. Should you need these materials but do not currently have GETS Portal access, a link to GETS Portal registration instructions is at the top of this page.
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