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Service Management Organization (SMO)
SMO leadership team
GTA’s Service Management Organization was established to oversee the providers of technology services to state agencies.
Dean Johnson, Service Delivery Officer – Mr. Johnson led development of the GAIT 2010 Request for Proposal for IT Infrastructure Services. Service Delivery is accountable for ensuring that service levels for outsourced services are maintained and continually improved and problems with the day-to-day delivery of services are minimized.
Rory McClure, Products and Services Officer – Mr. McClure led development of the GAIT 2010 Request for Proposal for Managed Network Services. Products and Services is accountable for managing and rationalizing the services portfolio with the needs of GTA, our customers and the partners serving them.
Naomi Richardson, Retained Services Officer – Retained Services is accountable for managing services retained by GTA.
Mark Warr, Vendor Management Officer – Vendor Management is accountable for vendor performance and service level management.
Learn more about GTA’s Service Management Organization
Video - SMO Information Session for State Agencies on June 25, 2008
Slides – SMO Information Session for State Agencies on June 25, 2008
Video - GTA's Service Management Organization
Mark Warr, who's in charge of building our SMO, explains the basics in a new video. Requires Windows Media Player.
Slides – GTA’s Service Management Organization
Download the slides that go along with Mark Warr’s video about the basics of our SMO.