Service Management Organization (SMO)
SMO Leadership Team
GTA’s Service Management Organization was established to oversee the providers of technology services to state agencies.
Dean Johnson, Chief Operating Officer - Mr. Johnson works closely with GTA and service provider leadership to identify, recommend, develop, implement and support cost-effective technology solutions that adhere to statewide enterprise standards and meet future business needs. He also oversees quality of service, customer satisfaction, and planning and forecasting of service consumption.
Lanny Creedle, Interim Customer Relationship Officer – The Customer Relationship Organization (CRO) is accountable for ensuring that service levels for privatized services are maintained and continually improved and problems with the day-to-day delivery of services are minimized. The CRO is comprised of a team of Customer Relationship Managers who act as a focal point for communications and serve as advocates for GTA’s customer agencies.
Kim Ruple, Business Management Officer - Business Management includes the Project Management Office and the Contracts and Service Level Agreement teams.
Technology Services Officer – The position of Technology Services Officer is currently vacant. The Technology Services Organization is accountable for vendor performance for infrastructure services and managed network services.