2011 e-Newsletters
Georgia Enterprise Technology Services (GETS) Update - December 5, 2011
Picking up the pace on transformation activities; GETS assessment recommendations taking shape; Work begins on state IT roadmap; Server virtualization at Two Peachtree reduces footprint and costs
Georgia Enterprise Technology Services (GETS) Update - November 4, 2011
National, customer perspectives on GETS shared at Digital Government Summit; Service delivery lead times aid in planning; Service Desk ratings remain strong; Executive survey results are in, second business manager survey in progress
Georgia Enterprise Technology Services (GETS) Update - October 7, 2011
Full-service agencies to play larger role in GETS decision making; Agencies report better performance after mainframe upgrade; IT enhancements completed at DOR; File server virtual consolidation has positive impact for DPH; Router and switch remediation aimed at reducing risk; Managed VoIP service now available
Georgia Enterprise Technology Services (GETS) Update - September 2, 2011
KPMG assessment identifies gaps, affirms state's direction; Success for fourth DR exercise in 12 months; Upgrade to modernize tag and title system; New SSL VPN to improve remote access
Georgia Enterprise Technology Services (GETS) Update - August 5, 2011
Agency meetings foster exchange of information and insight; AT&T voice systems refresh on track; Deployment of Asset Collection Tool in progress; Fixed pricing model adopted for GETS voice services; Service Desk continues to earn positive ratings; Semi-annual business manager survey results are in; IBM Centennial promotes local volunteerism
Georgia Enterprise Technology Services (GETS) Update - July 1, 2011
Taking an objective look at GETS; Focus on GETS councils encourages greater agency involvement; A quick look at operational metrics; Resources for IT executives
Georgia Enterprise Technology Services (GETS) Update - June 3, 2011
Comparing notes with other states; Service providers offer immediate help after tornadoes; Assessment of RFS process under way; Internet failover testing successful; Easier access to status updates; Additional services available through AT&T
Georgia Enterprise Technology Services (GETS) Update - May 6, 2011
IBM bringing additional resources to the GETS Program; Operational Stability Program tracks performance; Latest Service Desk survey results are in; Need help with a GETS billing issue?
Georgia Enterprise Technology Services (GETS) Update - April 1, 2011
GETS agency business leaders to be surveyed next month; New emphasis on backup and recovery; Support for asset management; Service Catalog enhancement
Georgia Enterprise Technology Services (GETS) Update - March 4, 2011
Risk reduction requires strong disaster recovery program; Third disaster recovery test builds on previous lessons; Quick tips for a positive Service Desk experience
Georgia Enterprise Technology Services (GETS) Update - February 4, 2011
Reaffirming our direction and commitment; GETS team provides timely support to DHS; GETS Annual Symposium set for April 21; Fourth quarter customer satisfaction scores are in; Reminder: Escalation process in place to address service issues; New schedule for GETS Update; Service Catalog enhancements
Georgia Enterprise Technology Services (GETS) Update - January 7, 2011
GETS prepared for continued success; Third disaster recovery exercise to take place next month; New FAQs provide quick answers to common questions