State Technology Transformation
Overview of Georgia's technology transformation
Learn the why, how and what of one of the largest public-sector technology transformations in the world.
The GETS Customer Resource Center provides easy access to a wealth of information about IT service delivery and transformation activities – all from a single Web page. It was developed with the needs of end users in mind. You will find links to:
- Contacts
- Service and equipment catalog
- Invoices
- Quick references
- Frequently asked questions
- Newsletters
- Training on demand
We've also launched a companion page for agency staff who are involved with budgeting or billing for technology services. The GETS Financial and Billing Resource Center includes links to updated Frequently Asked Questions about technology invoices and the GETS Web portal for accessing invoices and training materials.
User feedback is encouraged so we can make sure your information needs are being met.
Take virtual tours of our new Consolidated Service Desk and State Print Shop
Single e-mail system will benefit state's IT enterprise
E-mail consoliation will have a significant impact on the state's IT enterprise, which includes almost 35,000 users and 47,000 e-mail accounts among full-service GETS agencies. The project will combine separate agency e-mail systems into a single enterprise Microsoft Exchange system. The single system will replace 9 Microsoft Exchange 2003 and 3 Novell GroupWise systems currently operated by agencies.
Consolidation will reduce the number of e-mail servers from more than 400 to an estimated 28. It will also offer many other advantages, including:
- high service availability
- enterprise-wide e-mail and address book
- increased technical support and reliability
- a flexible, scalable messaging environment
- improved security
Here are answers to a few of the most common questions about e-mail consolidation.
End-user computer refresh: Answers to your questions
One of the most anticipated aspects of our technology transformation has been the end-user computing (EUC) refresh in full-service GETS agencies. With a well-planned replacement schedule for desktops and laptops, we will be able to keep agency equipment up to date and reduce the risk of disruptions caused by old, troublesome machines. Desktops will be replaced every five years, and laptops will be replaced every three years, which means 20 percent of desktops and 33 percent of laptops will replaced each year on an ongoing basis.
In response to requests for more information, GTA recently updated its frequently asked questions about EUC refresh. In particular, we’ve provided greater detail about guidelines for replacement schedules and PC configuration. We’ll continue to update our FAQs whenever new information becomes available.
Links to more GETS information
Overview of Georgia's contracts with IBM and AT&T
GETS Frequently Asked Questions
Consolidated Service Desk
The state's first consolidated, enterprise service desk launched on June 1, 2009. For the first time, GTA customers can call a single, toll-free number - 1.877.GTA.3233 (1.877.482.3233) - to receive 24/7/365 support.
Calling the Consolidated Service Desk: What you can expect
What happens when you call the Consolidated Service Desk for help? Here's a step-by-step guide.
Quick tips for a positive Service Desk experience
Here are a few tips for getting your service problem addressed as promptly as possible.
Take Our Virtual Tours
Learn about the role of the Consolidated Service Desk and the State Print Shop in state government's technology transformation.
End-user computing refresh: What you can expect
Aging desktop, laptop and tablet computers are being replaced in full-service GETS agencies. Here's what you can expect when it's your turn for a new computer.
How to dispute a bill
Here are the steps to follow and the information you need to provide when filing a billing dispute.
How to prepare for your e-mail migration
Full-service GETS agencies are migrating to a single, shared e-mail system. To prepare for the upgrade, end users may need to clean out and reduce the size of their mailboxes when their agency’s migration nears.
Ongoing surveys track customer satisfaction
Executives and business unit managers at full-service GETS agencies are surveyed regularly about their overall customer satisfaction.
GETS Services Guide
Download our one-page guide so you'll always known when to call the Consolidated Service Desk and when to use the Service Catalog (OrderNow!).
Service Catalog Quick Reference
Our Quick Reference is designed to help you understand the Service Catalog: When to use it, who may use it, what can be ordered and how requests are handled.
State Agency GETS Leads
Here is a list of the GETS leads in the full-service agencies.
1.877.opinGTA for anonymous customer feedback
Our toll-free number provides customers with the option of commenting anonymously on their customer service experience and offering suggestions for improvements.
IT Infrastructure Services - What's different
Learn how the delivery of IT infrastructure services is changing.
Managed Network Services - What's different
Learn how the delivery of managed network services is changing.
Service Level Agreements
Learn how we are ensuring agencies receive the services they need.