Georgia Infrastructure Transformation (GAIT) 2010 Update - December 18, 2009
Metrics confirm progress in service delivery; Rollout begins for new audio/Web conferencing services; AT&T to hold disaster recovery tabletop exercises with agencies; Customer satisfaction keeps getting better; EUC standard configurations now on GETS Portal
Georgia Infrastructure Transformation (GAIT) 2010 Update – December 4, 2009
Continuing the enterprise IT transformation: Closing out GAIT 2010 and shifting to the Georgia Enterprise Technology Services (GETS) program; New process to prioritize, streamline Request for Solution submissions; Point-of-service surveys: Customer satisfaction rates climbing; IS escalation process enhanced; IBM team completes project to pave the way for Vignette upgrade; Take virtual tours of the Consolidated Service Desk and State Print Shop
Georgia Infrastructure Transformation (GAIT) 2010 Update - November 13, 2009
Server and storage consolidation to bring greatest transformation benefits; Tools to help improve server performance; Dell Desktop Manager makes enterprise computer management possible; AT&T scheduling site surveys as part of capacity management for voice services; Services Management Manual now available
Georgia Infrastructure Transformation (GAIT) 2010 Update - October 30, 2009
Signs of transformation; Team to focus on improving process for requesting solutions; End-user computing refresh kicks off in November; Software assets; Onsite agency briefings; Incident reports
Georgia Infrastructure Transformation (GAIT) 2010 Update - October 16, 2009
True Up process sets invoice baseline for technology services; AT&T audio/Web conferencing coming to GTA customers; Providers meet expected levels in September surveys; New standards to aid in managing the state's IT enterprise
Georgia Infrastructure Transformation (GAIT) 2010 Update - October 2, 2009
Governor Perdue at the Georgia Digital Government Summit: Pressing toward the goal; Tech providers supporting flood recovery efforts; Escalation process available for MNS service requests and incidents; Standard set for end-user computing equipment
Georgia Infrastructure Transformation (GAIT) 2010 Update - September 18, 2009
Georgia Digital Government Summit; New online option for reporting service problems; Enhancements continue to improve Service Catalog usability; August point-of-service surveys show positive results
Georgia Infrastructure Transformation (GAIT) 2010 Update - September 3, 2009
Supporting your continuity of operations planning; Service delivery lead times make planning easier; Help for Service Catalog users with Internet Explorer 8
Georgia Infrastructure Transformation (GAIT) 2010 Update - August 21, 2009
Reporting our first service levels; Point-of-service surveys track progress, help identify areas for improvement; Complete information speeds MNS orders; Tracking calls to 1.877.opinGTA; Quick reference for Service Catalog (OrderNow!) enhancements
Georgia Infrastructure Transformation (GAIT) 2010 Update - August 7, 2009
Making progress one step at a time; Enhancements make Service Catalog easier to use; Customer notification schedule announced for MNS orders
Georgia Infrastructure Transformation (GAIT) 2010 Update - July 24, 2009
Operational metrics providing immediate view of service delivery; Equipment refresh includes migration to network printers; Knowing when to call the Service Desk and when to use OrderNow!
Georgia Infrastructure Transformation (GAIT) 2010 Update - July 10, 2009
Important step toward accurate invoicing; True Up under way to validate service data; Stronger passwords required for GETS portal
Georgia Infrastructure Transformation (GAIT) 2010 Update - June 26, 2009
Agency transformation plans guide next steps; GTA, IBM addressing access, usability issues with GETS Web portal; Quick updates
Georgia Infrastructure Transformation (GAIT) 2010 Update - June 19, 2009
How to know if you are receiving quality IT services; Service level reporting to begin this summer; Print Shop completes move to new
Georgia Infrastructure Transformation (GAIT) 2010 Update - June 12, 2009
Adjusting to new ways of doing business; Field Services team stands ready to help; New toll-free number lets customers provide anonymous feedback
Georgia Infrastructure Transformation (GAIT) 2010 Update - June 5, 2009
Consolidated Service Desk: Measuring how we are doing; Using the Consolidated Service Desk: What you need to know; Print Shop moving to new Atlanta location
Georgia Infrastructure Transformation (GAIT) 2010 Update - May 29, 2009
Consolidated Service Desk marks another milestone and best practice for state enterprise; GTA assisting agencies with Consolidated Service Desk communications; Briefly... Updates about GAIT activities
Georgia Infrastructure Transformation (GAIT) 2010 Update - May 22, 2009
We are strengthening network management; Preparations intensify as Consolidated Service Desk launch gets closer; Customers see room for improvement in tech services
Georgia Infrastructure Transformation (GAIT) 2010 Update - May 15, 2009
June 1: Another big milestone in state's tech transformation; Consolidated Service Desk to offer round-the-clock support beginning June 1; Communications campaign targets agency end-users; New procedure for Installations, Moves, Adds and Changes; Customer satisfaction surveys for service desk also begin June 1; Training prepares agencies for new processes; Questions about June 1 process changes?
Georgia Infrastructure Transformation (GAIT) 2010 Update - May 1, 2009
Responding to recent service outages; Managed network services transition to AT&T; Online ordering for voice services now available through GETS portal; New MNS invoices due next month; GTA regional offices close; Inventory underway for end-user computing and data centers
Georgia Infrastructure Transformation (GAIT) 2010 Update - April 17, 2009
An immediate and thorough response to a service outage; Focus shifts to managed network services; Invoicing for technology services: What's changing, what's staying the same; Comprehensive inventory planned for end-user computing equipment
Georgia Infrastructure Transformation (GAIT) 2010 Update - Special Edition, March 31, 2009
Tomorrow is the day - Service commencement with IBM
Georgia Infrastructure Transformation (GAIT) 2010 Update - March 20, 2009
Service commencement readiness training prepares agency staff; New portal will offer access to key services; Advisory Council giving agencies a voice in service delivery
Georgia Infrastructure Transformation (GAIT) 2010 Update - March 6, 2009
Preparing agencies for service commencement; Command Center will help ensure service delivery; Measuring service delivery and customer satisfaction
Georgia Infrastructure Transformation (GAIT) 2010 Update - February 20, 2009
Ensuring "business as usual" at service commencement; IT transformation will reduce information security risk; How will IBM safeguard agency data?; Service Level Agreements: Making sure agencies receive the services they need
Georgia Infrastructure Transformation (GAIT) 2010 Update - February 6, 2009
Transition and transformation: What’s the difference?; Planning for service transition; When will I get my new PC or laptop?