Will BlackBerry devices be affected by the transition to a single e-mail system?
Yes, BlackBerry infrastructure will usually be updated the day after an agency’s e-mail upgrade takes place.
Between the time of an agency’s e-mail upgrade and the related BlackBerry update, BlackBerry users will not be able to send or receive new e-mails or update calendar entries using their BlackBerry device. Old e-mails, calendar entries and contacts will continue to be accessible. The telephone function will not be affected.
What should BlackBerry users do to prepare for the transition to a new e-mail system?
Users should make sure their BlackBerry device is synchronizing with their e-mail. If it is not, users should open a ticket by calling the Consolidated Service Desk toll-free at 1.877.GTA.3233.
Will data (e-mails, contacts, photos, audio files, etc.) on BlackBerry devices be affected by the e-mail upgrade?
During migration, all data will be removed from a BlackBerry device for security reasons. E-mails, calendar entries and contacts will be restored after the upgrade is complete. Data such as photographs and audio files will not be restored. The amount of time needed to restore data (reconfigure the BlackBerry) will vary depending on the amount of data to be restored, but between 15 minutes and one hour is typical.
How can BlackBerry users avoid losing data such as pictures and audio files during the update process?
Data other than e-mails, calendar entries and contacts can be moved off the BlackBerry to another location by using Mass Storage Mode (available on many devices) or by using BlackBerry Desktop Manager.