Consolidated Service Desk

The state's first consolidated, enterprise service desk launched on June 1, 2009.  For the first time, GTA customers can call a single, toll-free number - 1.877.GTA.3233 (1.877.482.3233) - to receive 24/7/365 support.

The Consolidated Service Desk is a single point of contact for reporting service issues in agencies receiving their IT infrastructure services through IBM and/or their managed network services through AT&T.

As part of Georgia’s technology transformation, 21 separate service desks were consolidated into a single service desk.  IBM and AT&T worked closely with the 12 GAIT agencies to develop a comprehensive plan for ensuring a smooth consolidation of the various help desks.  In addition, service desk analysts received extensive cross-training so they can respond to calls from any agency.

A key goal is to resolve a service issue on the first call.  Issues requiring further attention are routed to the appropriate support team.  Maximo users can open and track their own tickets online.  Maximo can be accessed on the Georgia Enterprise Technology Services (GETS) portal.

The Consolidated Service Desk operates from an IBM facility in metropolitan Atlanta.

Confused about when to call the Consolidated Service Desk and when to use the OrderNow! online service catalog?   Our frequently asked questions provide the guidance you need.