EUC refresh is a GETS Program initiative aimed at replacing aging desktop, laptop and tablet computers with new equipment at full-service GETS agencies. Monitors and local printers are not a part of EUC refresh, but network printers are included.
When you will receive a new computer depends on the age of your current computer. The oldest, most troublesome computers will be the first to be replaced. Out-of-date computers often cannot run current anti-virus and anti-spyware applications, so they become a security risk. They are also far more likely to break down.
Your agency CIO will work with IBM and GTA to develop a detailed refresh plan. In general, plans call for replacing 20 percent of desktops and 33 percent of laptops/tablets every year.
Your agency will identify specific computers to be refreshed. A list of specific computers and a date for their replacement should be finalized well in advance of actually beginning the refresh process.
Your agency will select new desktop and laptop computers. The EUC refresh program standardizes desktops and laptops on your agency’s choice of Dell or Lenovo equipment. By doing so, we are able to simplify computer support processes, which in turn increases reliability and security while constraining costs. The specific model of computers should also be finalized well in advance.
Your agency will notify you when your computer is to be refreshed. You will likely have at least 30 days’ notice.
Software to be loaded on your computer should be identified before refresh begins. Different teams often need different software programs to perform their jobs. Identifying these programs before refresh begins ensures they will already be loaded on the new computers, and you can get right back to work after refresh.
Plan to be present on the day of your refresh. If you cannot be present to receive your new computer, please make arrangements for another staff member to work with the refresh team on your behalf.