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Learn how to access IT and telecom services through the Consolidated Service Desk, Service Catalog (OrderNow!), Request for Solution (RFS) process, Service Requests and Maximo
When to use Service Catalog to order services; when to call the Consolidated Service Desk; lead times when ordering IT and telecom-related services
When to call the Service Desk and when to use Service Catalog (OrderNow!); various support levels and what you can expect from each
Detailed information about replacing desktop/laptop computers and network printers; equipment choices; software programs; support policies for local printers; budgeting for equipment refresh
Who's affected; benefits; mechanics of migration and consolidation; size limits on mailboxes and file attachments; Web access for e-mail
How BlackBerry devices will be affected by the migration to a single e-mail system
How encryption protects data; which computers are receiving encryption software; how to know if data on your computer is encrypted
Rolling out a single anti-virus software to protect against all forms of malware; common types of malware; how to know if your anti-virus software is up-to-date; symptoms of malware; what to do if you suspect your computer has a virus
How invoicing for technology services has changed with the state’s privatization initiative; steps agencies can take to reduce their costs; resource units and pricing structure