Need to register for the GETS (Georgia Enterprise Technology Services) Portal? Download instructions now! (PDF format)
Having trouble registering for GETS Portal access? Check our registration trouble-shooting tips. (PDF format)
GETS Training On Demand
Chargeback Invoice Online via GSMRT Tool
GTA customers can view their IT/telecommunications invoices online through the GETS Portal and the GSMRT tool accessed there. Staff involved with IT/telecommunications invoice handling can access GSMRT instructions on the GETS Portal training page located under the Portal's "Account Services" tab.
Online Service Catalog (OrderNow!)
Download Service Catalog Quick Reference (PDF format)
Our Quick Reference is designed to help you understand the Service Catalog: When to use it, who may use it, what can be ordered and how requests are handled.
Self Service Trouble Ticket Entry via Maximo
Agencies’ authorized users of the Maximo tool on the GETS Web portal can submit IT and telecom-related trouble tickets online as an alternative to calling the Consolidated Service Desk (1-877-GTA-3233). Once logged in to the GETS portal, select the Service Desk link at the right edge of the screen to access Maximo. Detailed instructions for using the Maximo Self Service ticket entry option are available in the quick reference below. To gain Maximo access, check with your agency’s Super User. GAIT customers can, of course, continue to get IT and telecom support by calling the Consolidated Service Desk. Currently, the new self-service option is available to agencies receiving IT infrastructure services through IBM.
Download Maximo Self Service Quick Reference (PDF format)
Additional Training Available via GETS Portal
Agencies’ authorized users can access training materials for other GETS-related tools via the GETS Web portal. Once logged in to the GETS portal, select the Account Services tab and then Training. Should you need these materials but do not currently have GETS Portal access, a link to GETS Portal registration instructions is at the top of this page.