Technology enabling the business of government

Learning Center Frequently Asked Questions

1. What is the GTA Learning Center?

2. Why should I use the Learning Center?

3. What do I need to log in to the Learning Center?

4. Is there a time limit for activity in the Learning Center?

5. How many unsuccessful attempts do I have at logging in before I'm locked out?

6. When I try logging in to the Learning Center, I see a page that states: "The username/password combination you have entered is invalid. Please try again." What do I do?

7. What browsers can I use to access the Learning Center?

8. Is the Learning Center compatible with Mac computers?

9. How do I enable pop-up windows?

10. How do I launch online training in the Learning Center?

11. When I click on the course name to launch my online course, nothing happens.

12. How do I tell what training I need?

13. How do I find out what class I have been registered to attend?

14. Why didn't I get an email confirmation of my registration?

15. I have a schedule conflict. How do I withdraw from a class?

16. How do I print a certificate of completion?

17. Can I add external training to my training history?

18. How do I change my name or email address as it appears in the Learning Center?

19. I am a supervisor or manager. How do I update the Learning Center so that the staff who report to me appear in My Team View?

20. I need answers that are not included on this list. What do I do?

21. I have a quality improvement suggestion about an online training course I just completed. How do I provide feedback?

22. Besides web-based and instructor-led training, is other training available?

23. When I click on Contact Us, my browser opens a blank page or I'm asked to log in to my Outlook webmail. What do I do?

 

1. What is the GTA Learning Center?

The GTA Learning Center is our new learning management system that steamlines our training registration process, allows users to access web-based training (WBT) and instructor-led training (ILT), helps supervisors to be well-informed about their team's training goals, helps administrators manage training events and enables reporting on training events.

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2. Why should I use the Learning Center?

Below are functions commonly available to any learner who has an account in the Learning Center.

  • View a personalized welcome page
  • Set various personal preferences in the system and change your own password and recovery questions
  • View the web-based and instructor-led course catalog
  • Utilize a course catalog search (simple and advanced) and browse by category options
  • Access web-based training and register for classroom training
  • Self-register for courses and track approvals and completions
  • Add external training completions to your training history
  • Access your enrollments, training history and printable certificates of completion

Below are functions commonly available to supervisors and managers. You must be designated as a manager of at least one system user. Only direct reports designated in the Learning Center will show up on your team page.

  • Approve or deny enrollments for which you are the approver
  • Map your direct report to her/his Learning Plan/Individual Development Plan (IDP), assignments and enrollments, and track progress
  • View online or classroom training and make recommendations
  • View a direct report's current and completed courses and certificates of completion
  • View training history, learning plans, external training and current enrollments of your direct reports

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3. What do I need to log in to the Learning Center?

Use of the Learning Center requires that you have an active login ID and password. To request access to the Learning Center, complete and submit the appropriate request form. Access will be provided within 24-72 business hours.

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4. Is there a time limit for activity in the Learning Center?

Yes. After 60 minutes of inactivity, you will be automatically logged off. You will need to log in again in order to continue.

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5. How many unsuccessful attempts do I have at logging in before I'm locked out?

You have three attempts. If you happen to get locked out, please contact the GTA Training and Education Team immediatedly to get your account unlocked.

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6. When I try logging in to the Learning Center, I see a page that states: "The username/password combination you have entered is invalid. Please try again." What do I do?

Please contact the GTA Training and Education Team, and they can verify if you have an account in the Learning Center.

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7. What browsers can I use to access the Learning Center?

Internet Explorer, Google Chrome and Firefox are recommended.

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8. Is the Learning Center compatible with Mac computers?

The Learning Center is a web application that's dependent on a web browser rather than the equipment it's running on. It's compatible with Safari, which is the Mac browser.

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9. How do I enable pop-up windows?

Browers, browser add-ons and toolbars can block pop-ups. Refer to add-on, toolbar or browser options for allowing pop-ups for the Learning Center.

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10. How do I launch online training in the Learning Center?

Navigate to the web-based training catalog, click on the appropriate categories, then click on the green + symbol to enroll in the learning plan of your choice. Click on My Enrollments to begin your course plan.

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11. When I click on the course name to launch my online course, nothing happens.

A new content window should open. You may have multiple windows open, and it could be hidden. If not, check to see if you have pop-up blockers enabled on your computer.

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12. How do I tell what training I need?

In general, you will be notified to register for a particular instructor-led class or you will be assigned training that is required. All required training will be located in the My Enrollments learning plan. This will show you all of the training that you have registered for or has been assigned to you. Each course will have a description, including contact information for questions.

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13. How do I find out what class I have been registered to attend?

Log in to the Learning Center. From the Home page, click on My Enrollments. This will show your upcoming classroom training.

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14. Why didn't I get an email confirmation of my registration?

Check the messages in your Junk folder. You should also check your GTA Learning Center mailbox; any notifications that were sent by email will also appear there.

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15. I have a schedule conflict. How do I withdraw from a class?

Log in to the Learning Center and select the class from My Enrollments. Click on Drop at the top of the screen to drop the class. If enrollment has closed or expired, contact the administrator, whose name is located on the class information screen.

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16. How do I print a certificate of completion?

Log in to the Learning Center. Click on My Training History to view completed courses. In the completed Learning Plan screen, click on the certificate icon under Actions to display and print your certificate of completion. Please note that not all courses have certificates of completion.

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17. Can I add external training to my training history?

Yes. If training was completed outside the Learning Center, a Learning Center administrator must approve your entry.

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18. How do I change my name or email address as it appears in the Learning Center?

Your name, manager information, email address and other information as it appears in the Learning Center can be changed by simply contacting the GTA Training and Education Team. Please ensure this information is also updated with your agency's Human Resources office.

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19. I am a supervisor or manager. How do I update the Learning Center so that the staff who report to me appear in My Team View?

Information about reporting relationships comes from the Human Resources office for your agency. Submit this change to the GTA Training and Education Team and also to your agency's Human Resources office.

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20. I need answers that are not included on this list. What do I do?

Email your question to the GTA Training and Education Team.

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21. I have a quality improvement suggestion about an online training course I just completed. How do I provide feedback?

We value and appreciate your feedback. Submit your feedback to the GTA Training and Education Team.

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22. Besides web-based and instructor-led training, is other training available?

To view all our training courses, see our respective catalogs for state employees and state contractors. The catalogs are also available when you log in to the Learning Center.

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23. When I click on Contact Us, my browser opens a blank page or I'm asked to log in to my Outlook webmail. What do I do?

This issue is related to your browser settings. Read our step-by-step instructions on how to configure your browser settings for Outlook email. You can also access these instructions directly from the Course Catalog and Resources page in the Learning Center.

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