The Consolidated Service Desk always aims to improve the service customers receive. Here are a few tips for getting issues addressed as promptly as possible. You can reach the Service Desk by calling toll-free 1.877.482.3233.
Call after 11 a.m. The Service Desk is busiest between 7 a.m. and 11 a.m., so it's best to avoid those hours if possible. Of course, if you have a serious issue that is affecting your work, you should not hesitate to call at any time.
Be ready with key information. Service Desk agents will be able to help you more quickly when you can supply necessary information. In addition to the basics such as phone number and e-mail address, the agent may also ask for asset tag numbers (green tag on your computer), IP address, the number of workers in your area affected by the problem, etc.
Listen for messages. After you select the phone options, you may hear a recorded message about issues affecting parts of the network. If you hear a message that applies to the issue you are calling about, make note of the referenced incident number so you can check back later for updates. It is not necessary to hold for an agent if your issue is already being addressed; doing so keeps other callers from getting through as quickly as possible.