ROVER FAQs

Does this service provide certificates for individuals born in states other than Georgia?

No. To obtain contact information for vital records in other states, visit http://www.cdc.gov/nchs/w2w/.

Do you provide an original certificate or a certified copy?

Customers may order only certified copies through this website.

What if I have only some of the information required to request a search for a vital record?

Please contact the Vital Records Call Center at 404.679.4702 prior to placing your order.

Who is authorized to order a birth certificate?

The person whose name appears on the birth certificate as the registrant may order a birth certificate. Additionally, a legal spouse, parents named on the certificate, grandparents, adult children or adult siblings, and legal guardians or legal representatives may do so. 

Who is authorized to order a death certificate?

The spouse, adult children or adult siblings, parents, grandparents or grandchildren, or those with a "tangible interest", such as a beneficiary or insurance company, may order a death certificate. Members of the public may order a death certificate, but the certificate will not reflect cause of death.

Whose responsibility is it to upload identification documents?

It is the certificate requestor's responsibility to upload a valid photo ID in a standard format, along with any required documents in a legible format. Any unclear documents will delay the processing of the certificate request and no refunds will be granted. Acceptable image formats are pdf, jpeg, jpg, png, or gif.

What type of PHOTO ID is required to receive a certificate?

  • Driver's license issued by a state, jurisdiction or territory of the United States
  • Identification card issued by a state, jurisdiction or territory of the United States
  • U.S. Passport
  • Foreign Passport
  • U.S. Military Identification, Military Dependent Identification, Veteran Identification
  • Consulate card
  • Transportation ID
  • Voter registration card
  • Employer ID card
  • School, university or college ID
  • DMV ID card issued by a state
  • Department of Corrections ID card issued by a state

The requestor may be asked to provide additional documentation at the time the order is processed.

How should I submit my required proof of identification?

An upload of the photo ID will be required during the ordering process so please have you photo ID along with any additional required documentation available when placing your order. A brief video tutorial is available to guide you through uploading your identification.

Non-family members of the registrant will be required to provide two separate forms of ID; these include a photo ID as well as documentation verifying legal guardianship or legal representation (such as court records).

Follow these steps to prepare your photo ID and additional documentation for upload:

  1. Scan and save the documents to your computer in a pdf, jpeg, jpg, png or gif format.  You may prefer to use your smartphone or digital camera to take a picture of your ID, then upload it to your computer and save it in one of the formats indicated above.
  2. If you have documentation save it in a pdf format.

Follow these steps to upload your documents to the ROVER application when prompted:

  1. In the “Upload Primary Photo ID” section select your relationship to the registrant from the dropdown menu.  If you are ordering your own certificate, select “Self”.
  2. Next, select the type of identification you will be providing from the “ID Type” menu. The list of acceptable primary photo IDs can be found in the ROVER FAQs. 
  3. Enter your photo ID number.  For example, if you are uploading your driver’s license as the primary photo ID, you will enter your driver’s license number.
  4. Click “Choose Primary Photo ID file to Upload” to upload your image from the saved files on your computer, or you may drag the image to the screen where it indicates “Drag and Drop Photo ID Image Here”.  Once you have uploaded your image, you will see a confirmation that your Photo ID was uploaded successfully.  Please ensure that the image you have uploaded is clear and legible.  If necessary, you may delete the image and upload a clearer one.

Complete the additional steps below ONLY if you are not a family member of the registrant, and you are the legal guardian or legal representative of the registrant.

  1. Below the primary photo ID, add your supporting documentation where it indicates “Click Here to Add or Upload Another Document.” 
  2. Under “Add Support Document” select your ID type as “Other”.  Enter your ID number/description in the fields below.
  3. Click “Choose Support Document to Upload” to upload your saved pdf file.  The first page of your pdf document will display on the screen as well as a confirmation to let you know that your file(s) was successfully uploaded.

Click “Continue” at the bottom of the screen and you will be taken to the “Order Summary Page” to complete your order.

What are the fees associated with ordering a birth or death certificate online?

There is a $25 search fee for one certified copy, plus an $8 processing fee. These fees are NON-REFUNDABLE. Additional copies of the same certificate ordered at the same time are $5.00 each.

What additional fees may be incurred with the online order of one birth or death certificate?

Expedited processing and shipping via United Parcel Service (UPS) ground is available for a fee of $10 per order. UPS ground will not ship to post office boxes or international addresses.  It takes up to 2 weeks to ship an expedited order after all required documents have been received.

Are certificates shipped to post office boxes?

Regular orders can be shipped to post office boxes; however, expedited orders cannot be shipped to post office boxes.

What forms of payment are accepted when ordering a certificate online?

VISA, MasterCard, Discover or American Express.

What is the explanation of "Pen in Hand"?

A Pen in Hand certificate is a certified copy of a birth certificate with the original signature of an authorized staff member of the Georgia Vital Records Office. Pen in Hand certificates are generally required for travel outside the United States and may be required to obtain an Apostille.

What happens if no record is located?

You will receive an official letter indicating that we have no record on file. The search fee of $25 and the processing fee of $8 are not refunded.

For which legal proceedings are certificates available?

Legitimating, corrections, amendments, paternity acknowledgments, delayed births, adoptions and court-ordered changes.

Whom should I contact with questions concerning a certificate?

Please contact the Vital Records Call Center at 404.679.4702.

What are the penalties for providing false information concerning vital records?

O.C.G.A. 31-10-31

A fine of not more than $10,000.00 or imprisonment of not more than five years, or both, shall be imposed on:

  1. Any person who willfully and knowingly makes any false statement in a certificate, record, or report required by this chapter, or in an application for an amendment thereof, or in an application for a certified copy of a vital record or who willfully and knowingly supplies false information intending that such information be used in the preparation of any such report, record, or certificate, or amendment thereof;
  2. Any person who without lawful authority and with the intent to deceive makes, counterfeits, alters, amends, or mutilates any certificate, record, or report required by this chapter or a certified copy of such certificate, record, or report;
  3. Any person who willfully and knowingly obtains, possesses, uses, sells, furnishes, or attempts to obtain, possess, use, sell, or furnish to another, for any purpose of deception, any certificate, record, or report required by this chapter or certified copy thereof so made, counterfeited, altered, amended, or mutilated or which is false in whole or in part or which relates to the birth of another person, whether living or deceased;
  4. Any employee of the State Office of Vital Records, or appointed local registrar or local custodian or special abstracting agent who willfully and knowingly furnishes or processes a certificate of birth, or certified copy of a certificate of birth, with the knowledge or intention that it be used for the purposes of deception; or
  5. Any person who without lawful authority possesses any certificate, record, or report required by this chapter or a copy or certified copy of such certificate, record, or report knowing same to have been stolen or otherwise unlawfully obtained.