SMO Leadership Team
GTA’s Service Management Organization oversees the providers of technology services to state agencies.
Dean Johnson, Chief Operating Officer – The COO works closely with GTA and service provider leadership to identify, recommend, develop, implement and support cost-effective technology solutions that adhere to statewide enterprise standards and meet business needs. The COO also oversees quality of service, customer satisfaction, and planning and forecasting of service consumption.
Steve McGinnis, Customer Relationship Officer – The Customer Relationship Organization (CRO) is accountable for ensuring that service levels for privatized services are maintained and continually improved and problems with the day-to-day delivery of services are minimized. The CRO is comprised of a team of Customer Relationship Managers who act as a focal point for communications and serve as advocates for GTA’s customer agencies.
Chris McClendon, Technology Services Officer – The Technology Services Organization is accountable for vendor performance for infrastructure services and managed network services.
Mark Latham, Business Management Officer – The Business Management Organization includes the Project Management Office and the Contracts and Service Level Agreement teams.