Learn the why, how and what of one of the largest public-sector technology transformations in the world.
The GETS Customer Resource Center provides easy access to a wealth of information about IT service delivery and transformation activities – all from a single Web page. It was developed with the needs of end users in mind. You will find links to:
- Service and equipment catalog
- Quick references
- Frequently asked questions
- Training on demand
We've also launched a companion page for agency staff who are involved with budgeting or billing for technology services. The GETS Financial and Billing Resource Center includes links to updated Frequently Asked Questions about technology invoices and the GETS Web portal for accessing invoices and training materials.
User feedback is encouraged so we can make sure your information needs are being met.
Single e-mail system will benefit state's IT enterprise
E-mail consoliation will have a significant impact on the state's IT enterprise, which includes almost 35,000 users and 47,000 e-mail accounts among full-service GETS agencies. The project will combine separate agency e-mail systems into a single enterprise Microsoft Exchange system. The single system will replace 9 Microsoft Exchange 2003 and 3 Novell GroupWise systems currently operated by agencies.
Consolidation will reduce the number of e-mail servers from more than 400 to an estimated 28. It will also offer many other advantages, including:
- high service availability
- enterprise-wide e-mail and address book
- increased technical support and reliability
- a flexible, scalable messaging environment
- improved security
Here are answers to a few of the most common questions about e-mail consolidation.
End-user computer refresh: Answers to your questions
One of the most anticipated aspects of our technology transformation has been the end-user computing (EUC) refresh in full-service GETS agencies. With a well-planned replacement schedule for desktops and laptops, we will be able to keep agency equipment up to date and reduce the risk of disruptions caused by old, troublesome machines. Desktops will be replaced every five years, and laptops will be replaced every three years, which means 20 percent of desktops and 33 percent of laptops will replaced each year on an ongoing basis.
In response to requests for more information, GTA recently updated its frequently asked questions about EUC refresh. In particular, we’ve provided greater detail about guidelines for replacement schedules and PC configuration. We’ll continue to update our FAQs whenever new information becomes available.
Links to more GETS information