AT&T is replacing antiquated voice systems with new technology in a four-phase process which is scheduled to be complete in 2014. Thirty-two agencies - with a total of 530 sites - are actively involved in the voice refresh program.
The number of servers has been reduced from 91 to 10, and another 12 servers were taken out of service altogether. The state is saving an estimated $1,100 each month due to lower power consumption alone.
Contact centers in many state agencies use interactive voice response (IVR) systems to help serve their constituents, and the state's technology transformation includes a new IVR solution that brings the reliability and innovation they need.
When staff in the Department of Human Services discovered more than 10,000 energy assistance applications that had to be submitted to the federal government in less than a week, they called their GTA Service Delivery Consultant for help.
A new video produced by eRepublic highlights the transformation of Georgia's managed network services and how partnering with the private sector is making a difference for state agencies and the citizens they serve.
Take a virtual tour of the Consolidated Service Desk. A total of 21 separate help desks in 12 state agencies were combined into a single Consolidated Service Desk. For the first time, agencies have access to 24/7/365 support for issues affecting IT infrastructure and managed network services.
Take a virtual tour of the State Print Shop. It was relocated in June 2009 from an old office building to a modern, highly secure facility specifically designed for producing such items as income tax refund checks, payroll checks and important state correspondence.