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Unified Messaging

The state's outdated voice mail systems have been replaced with Unified Messaging, which makes it easier for state employees to manage messages of all kinds.

Unified Messaging can meet agency needs now and in the future because it works with both Centrex and VoIP.  It combines different ways of communicating ― including voice mail, faxes, long-distance calling cards, conference calls and automated attendants ― in a single system and makes them all easier to manage.  The service is especially beneficial to mobile employees and teleworkers.

Retrieve voice and fax messages by e-mail

The service makes it possible to receive voice and fax messages in a single mailbox that's accessible through a user's desk phone, cell phone, e-mail or Internet-enabled personal digital assistant.  Users can edit their directory information and manage advanced calling and notification features over a secure Web site or by phone or Internet-enabled wireless device.

Agencies can choose to manage their own Unified Messaging accounts.  Using a secure Web site, they are able to add and delete accounts and to assign different types of messaging services to employees based on their business needs.  GTA can also manage an agency's accounts for a fee.

Substantial cost savings, no equipment purchases

The cost of the basic Unified Messaging service is substantially less than agencies previously paid just for voice mail, and agencies do not have to purchase new equipment.

For additional information, agencies may contact their GTA Customer Relationship Manager.