IMAC – Install, Move, Add, Change

IMAC-D – Install, Move, Add, Change, Delete

Trunk – A common group of central office lines (pooled) that terminate in Private Branch Exchange (PBX) systems or Key Telephone systems.

Video Conferencing – Conferencing that allows two or more locations to engage in two-way audio and video communications simultaneously.

Web Conferencing – Webinar allowing a presentation to be shared with remote locations.