All requests to add, move, remove, or change existing LAN-WAN services are submitted via the online Remedy Service Request Catalog.

For LAN services, the agency submits a:

  • Catalog request via the online Remedy Service Request Catalog for 1-9 users
  • Request for Solution (RFS) via the online Remedy Service Request Catalog for 10 or more users

For WAN services, the agency submits an RFS via the online Remedy Service Request Catalog to:

  • Request a circuit upgrade, disable or disconnect
  • Analyze network traffic distribution