Technology enabling the business of government

Voice Services

In the GETS environment, the Resource Units (RUs) for voice services recover charges for:

  • Voice communications (telephones)
  • Contact Center
  • Web conferencing
  • Video conferencing 

This chapter explains those RUs and provides best practices that agencies can implement to right-size their use of GETS voice services.

If you have any questions about the information provided in this chapter, please contact the Agency Relationship Manager (ARM) assigned to your agency.