Technology enabling the business of government

Category Descriptions

Business Process Innovations: Projects in this category optimize the way people, processes, and technology work together to transform government. Projects include technology initiatives and business process improvements that make government operations more efficient and effective, such as:

  • Improving communication channels or decision making
  • Increasing customer satisfaction
  • Eliminating redundancies or streamlining workflows
  • Forecasting changes

Cross-boundary Collaboration and Partnerships: Projects in this category demonstrate what’s possible when jurisdictions and agencies work together to solve a problem, address a need, or pursue a new opportunity. Projects should address identifying, planning, coordinating, sharing, integrating and/or joining formerly non-integrated, IT-related organizational goals and strategies. Projects may include significant collaboration with other public groups, such as localities, special purpose districts, institutions of higher education, not-for-profit organizations, or private-sector partners.

Cybersecurity: Projects in this category demonstrate the importance of security and risk management. They should incorporate IT security and privacy into strategic state initiatives, disaster recovery, and continuity of government operations. They should help agencies identify security risks, implement appropriate safeguards, detect an event, contain its impact, and maintain plans for resiliency and recovery of services affected by a cybersecurity event.

Data Management, Analytics, and Visualization: Projects in this category showcase the use of data in gaining new insights and decision making. They may demonstrate data’s role in making public policy and/or creating systems or policies that encourage the strategic use of data.

Digital Government – Government to Business: Projects in this category improve interactions between government and business. They may include, but are not limited to, improving service at lower cost to business for regulatory compliance, forming new businesses, and day-to-day government-to-business transactions. As applicable, include detailed information about:

  • Longevity of the service
  • Target audience and current adoption rates
  • Outreach campaigns to encourage use
  • Steps taken to ensure data and transactional security
  • Performance measures and client-satisfaction data

It’s also helpful to include any development and/or training initiatives that ensure expanded access to and independent use of these services by people with disabilities or others who would not normally have easy access to digital-government initiatives.

Digital Government – Government to Citizen: Projects in this category improve interactions between government and citizens, stimulate citizen engagement, and provide access to information for citizens’ use. They may include, but are not limited to, innovative services or communication channels for citizens, open-data and open-government initiatives, and applications that increase government’s efficiency and stimulate citizen engagement. As applicable, include detailed information about:

  • Longevity of the service
  • Target audience and current adoption rates
  • Outreach campaigns to encourage use
  • Steps taken to ensure data and transactional security
  • Performance measures and client-satisfaction data

It’s also helpful to include any development and/or training initiatives that ensure expanded access to and independent use of these services by people with disabilities and others who would not normally have easy access to digital-government initiatives.

Emerging and Innovative Technologies: Projects in this category use cutting-edge technologies. Wearable technology, 3-D printing, aerial drones and related systems, and sensors are examples of projects fitting the category. Submissions may focus on new processes for encouraging innovation or on the development and implementation of policies and guidelines.

Enterprise IT Management Initiatives: The category encompasses efforts to plan, organize, and execute enterprise-wide technology initiatives. The project may focus on policies, best practices, and processes for enterprise change management, workforce development, governance, or transformation of service delivery.

Information Communications Technology Innovations: The category includes communications technologies that enhance government operations or promote economic development, interoperability, and improved quality of life. The projects fitting the category may increase citizen access to information and services, or enable state or local government to operate more efficiently and effectively or to offer more innovative, responsive, and personalized services to citizens. The projects may involve unique uses of current technology or the application of leading-edge technology, including mobile solutions and services.