The partnership, known as the Georgia Enterprise Technology Services (GETS) program, strengthened security, modernized infrastructure and networks, improved reliability, and increased transparency in the state’s IT enterprise. Mr. Johnson helped evolve the state’s operating and service delivery models to take full advantage of the strong foundation that the state has built and to apply lessons learned and industry best practices.
Mr. Johnson is accountable for ensuring that service levels for technology services are maintained and continually improved and problems with the day-to-day delivery of services are minimized. He works closely with GTA, state agency, and service provider leadership to identify, recommend, develop, implement and support cost-effective technology solutions that adhere to statewide enterprise standards and meet future business needs. He also oversees quality of service, customer satisfaction, and planning and forecasting of service consumption.
Mr. Johnson has more than 30 years of experience providing information technology services within both the public and private sectors. He has an extensive background and experience in overseeing and directing the work of various IT departments that provide such services as production control, security of mainframe applications, network engineering and development, network administration, network security, data center, disaster recovery, telecommunications, email and help desk support.