Dean Johnson is Chief Operating Officer for the Georgia Technology Authority. Through Mr. Johnson’s leadership and in collaboration with other key leaders and stakeholders within GTA and participating agencies, the state of Georgia privatized infrastructure and managed network services through enterprise-wide contracts with IBM and AT&T in 2008. Mr. Johnson is leading an effort to evolve the current operating and service delivery models to take full advantage of the strong foundation that the state has built and apply lessons learned along with today's industry best practices in outsourcing using a Multisourcing Services Integration approach to managing service delivery.
Mr. Johnson is accountable for ensuring that service levels for privatized services are maintained and continually improved and problems with the day-to-day delivery of services are minimized. He works closely with GTA, agency, and service provider leadership to identify, recommend, develop, implement and support cost-effective technology solutions that adhere to statewide enterprise standards and meet future business needs. He also oversees quality of service, customer satisfaction, and planning and forecasting of service consumption.
Mr. Johnson has more than 30 years of experience providing information technology services within both the public and private sectors. He has an extensive background and experience in overseeing and directing the work of various IT departments that provide such services as production control, security of mainframe applications, network engineering and development, network administration, network security, data center, disaster recovery, telecommunications, email and help desk support.