GETS Service Desk

The GETS Service Desk helps resolve service issues in government agencies receiving IT infrastructure (computer) and/or managed network (telecommunications) services through the Georgia Enterprise Technology Services (GETS) program. Technical support is available 24/7/365.

Several options are available for interacting with the Service Desk.

  • Get online help from an electronic virtual assistant (EVA).
  • Chat online with an agent when you need help beyond what EVA provides.
  • Consult a library of answers to common questions.
  • Call toll-free 1.877.GTA.3233.

In addition, self-service tools allow staff in GETS customer agencies to reset the password they use to sign on to their computer.

To access any of these online options, users go to the GETS Portal. The URL for the Portal has been provided to GETS customer agencies for distribution to their staffs. Online training is also available through the Portal.