Customer Feedback

The FY 21 annual surveys for data products and services were conducted in February 2021. Survey results were categorized into key concerns to be addressed, and GTA official responses have been recorded. These surveys have continued to help the Office of Data Innovations maintain more than 80 percent customer satisfaction on services every year.

FY 2021 Dealer Internet Inquiry Survey Report (765.03 KB)

The survey results indicate a customer satisfaction rating of 97 percent overall.
FY 2021 Georgia Felon Search Billing Report (696.5 KB)

The survey results indicate a customer satisfaction rating of 75 percent overall.
FY 2021 Georgia Felon Search Online Report (692.02 KB)

The survey results indicate a customer satisfaction rating of 92 percent overall.
FY 2021 Motor Vehicle Reports Survey Report (1.1 MB)

The survey results indicate a customer satisfaction rating of 94 percent overall.
FY 2021 Request Official Vital Event Record Report (649.15 KB)

The survey results indicate a customer satisfaction rating of 83 percent overall.

Customer Feedback

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