Technology enabling the business of government

Multisourcing Service Integrator Chosen to Coordinate State’s IT Services

March 16, 2015

Work to improve technology services for Georgia state agencies achieved a major milestone with the award of a contract to Capgemini America Inc., which becomes the Multisourcing Service Integrator (MSI) for the Georgia Enterprise Technology Services (GETS) program. The company will be responsible for coordinating and overseeing the integration of technology services by multiple service providers.

“Through an open and competitive bidding process, we’ve chosen a respected and highly capable company to manage the complex, multi-faceted tasks required to provide state agencies with IT services,” said State CIO Calvin Rhodes in announcing the contract award. Mr. Rhodes is also Executive Director of the Georgia Technology Authority, which manages the GETS program. The GETS program provides technology services for executive branch state agencies and local government customers. 

Capgemini operates in more than 40 countries and provides consulting, outsourcing and local professional services. “As the state of Georgia’s multisourcing service integrator, we look forward to delivering higher levels of value and efficiency to the state agencies and citizens they serve,” said Greg Hyttenrauch, Deputy CEO, Capgemini Infrastructure Services. “We applaud the state’s efforts to provide its agencies with greater technology agility, consistency and, ideally, opportunities to innovate.”

As the service integrator, Capgemini will provide service integration processes and systems, including billing, service desk, service catalog and request management, risk and security management, among other services. Those services were previously provided through existing contracts, which have been adjusted to accommodate the addition of a service integrator without an increase in overall spending. The state continues its contract relationship with IBM for infrastructure services and AT&T for managed network services. While Capgemini will provide integration services for all GETS service providers, GTA is responsible for service provider oversight, management and governance.

“Capgemini brings proven capabilities to our service delivery model, enabling us to accommodate multiple service providers and respond more nimbly to agency needs and IT marketplace changes,” Mr. Rhodes said.