Technology enabling the business of government

Child Support Services Mobile App Receives National Award

October 3, 2017

An app that allows users to make child support payments on their mobile devices has received top honors in an awards program sponsored by the National Association of State CIOs (NASCIO). The award was presented October 2 to the Georgia Department of Human Services, Division of Child Support Services, at NASCIO’s national conference in Austin, Texas.

The Child Support Services Mobile App received NASCIO’s State IT Recognition Award in the category of Digital Government – Government to Citizen.

DCSS rolled out the app in August 2016. In addition to making child support payments, users of the app can review their payment history; view scheduled appointments, case activities, and details of child support orders; chat with a DCSS representative; and receive notifications and alerts about important information regarding their cases. The app’s document- and signature-capture features allow users to provide necessary documents and signatures without visiting a Child Support Services office.

Meanwhile, NASCIO recognized the GenTax Fraud Management Solution from the Georgia Department of Revenue (DOR) as one of three finalists in the category of Improving State Operations, and the WebEOC app from the Georgia Department of Transportation (GDOT) as one of three finalists the category of Information Communications Technology.

DOR’s GenTax consolidates 23 different tax systems and provides DOR agents with instant access to a taxpayer’s total tax picture, thereby enabling them to more effectively identify fraud. Since its launch in February 2016, GenTax has increased tax and identity theft detection by 100 percent and saved the state $98 million in fraud prevention.

The WebEOC app provides real-time traffic information to support GDOT’s daily operations and enables fast, effective responses to emergencies, including accidents and extreme weather. It’s only one of the information-gathering and monitoring technologies GDOT uses to support day-to-day decision making and response as well as long-term planning.

With one project receiving top honors and two more named as finalists, it’s Georgia’s best showing in the 17-year history of NASCIO’s awards program.

For 2017, NASCIO solicited nominations in 11 categories and sought “transformational projects and initiatives that address critical business problems, improve business processes, or increase citizen engagement in state government.” In response, NASCIO received more than 100 nominations.

“For several years, I’ve been saying that Georgia state agencies are leading the nation in their innovative use of technology,” said Calvin Rhodes, Georgia State CIO and GTA Executive Director. “This is an impressive showing, and there’s no doubt that other states are paying attention to what we’re doing here in Georgia.”

Learn more about the NASCIO awards.