Technology enabling the business of government

Georgia’s Primary State Website Ranked as Best Performing in the Nation

September 11, 2018

Georgia’s primary state website, www.georgia.gov, has been ranked as the best performing in the nation by the Information Technology and Innovation Foundation (ITIF). When taking additional state agency websites into account, Georgia ranked No. 4 in the overall state standings.

In a just-released report, the ITIF reviews 400 U.S. state government websites representing seven different service types to assess performance on four criteria: page-load speed (on both desktops and mobile devices), mobile friendliness, security, and accessibility.

“The report reinforces what we already know: it’s vitally important for state governments to build and maintain an accessible, secure digital presence that effectively serves citizens’ needs,” said Calvin Rhodes, state CIO and executive director of the Georgia Technology Authority. “GTA’s Digital Services Georgia (DSGa) team takes the lead when it comes to Georgia’s digital presence, and the ITIF report confirms that their work is some of the best in the nation.”

The ITIF is an independent, nonprofit, nonpartisan research and educational institute in Washington, D.C.

Georgia ranked No. 2 overall in both page-load speed and accessibility. When evaluating specific government functions, Georgia.gov’s Popular Topics webpage on driver’s licenses ranked No. 2 for driver’s license information, and the Popular Topics webpage on business licenses ranked No. 2 for business registration information.

Meanwhile, the Georgia Department of Revenue’s website ranked No. 2 for taxes websites, the Georgia Department of Public Health’s website ranked No. 3 for vital records websites, and the Georgia Department of Public Safety’s website ranked No. 3 for traffic citation websites. All three of these top-performing websites are part of the state’s enterprise web-publishing platform, which is managed by DSGa.

Georgia ranked No. 11 overall on mobile friendliness and No. 18 overall on security measures, even though communications between web browsers and websites on the state’s enterprise platform are encrypted.

The ITIF did not evaluate such factors as clear navigation, ease of use, or quality of information.

To learn more about the ITIF and to read the report, visit www.itif.org.