Contacts - Who to call when you need help
- Consolidated Service Desk: 1.877.GTA.3233 (1.877.482.3233)
- Find your GTA Customer Relationship Manager (formerly Service Delivery Consultant)
- Find your agency's GETS Lead
What happens when you call the Consolidated Service Desk for help? Here's a step-by-step guide.
Quick tips for a positive Service Desk experience. Here are a few tips for getting your service problem addressed as promptly as possible.
You can also take a virtual tour of the Service Desk.
Do you have feedback you'd like to share? Call 1.877.opinGTA to leave a recorded message or send us an e-mail.
Resetting your password
Soon you'll have the ability to reset your network password yourself through the GETS Password Manager online tool. Learn more.
How to access GETS services
Learn how to access IT and telecom services through the Consolidated Service Desk, Service Catalog (OrderNow!), Request for Solution (RFS) process, Service Requests and Maximo.
End-user computing refresh: What you can expect
Aging desktop, laptop and tablet computers are being replaced in full-service GETS agencies. Here's what you can expect when it's your turn for a new computer.
Preparing for your e-mail and BlackBerry migration
Full-service GETS agencies are migrating to a single, shared e-mail system. To prepare for the upgrade, end users may need to clean out and reduce the size of their mailboxes when their agency’s migration nears.
More information about preparing for the e-mail upgrade is available:
You may also wish to read our frequently asked questions.
BlackBerry infrastructure will be migrated shortly after an agency's e-mail migration. If you are a BlackBerry user, here's what you need to know.
Asset information desktop icon
We're introducing a new desktop icon to be installed on computers in GETS full-service agencies to enable you to readily access your IT asset information. Learn more.
Better security for employee computers
Data encryption software is being installed on laptop and tablet computers in full-service GETS agencies. The encryption process converts data so it cannot be read by unauthorized individuals. Here's what laptop and tablet users need to know. In some cases, you may need to remove encryption from files or folders.
Employee computers in the full-service GETS agencies are also receiving a single, effective, up-to-date anti-virus software to protect against all forms of malicious software (malware), including viruses, Trojans, bots, worms, spyware and adware. Learn more.
Download our desk reference card to help you identify fake alerts.
GETS Web Portal - Self-service for ordering services and equipment, submitting trouble tickets and more
When should you call the Consolidated Service Desk or use the Service Catalog? (PDF format) - Download our one-page guide.
How do you use the Service Catalog? (PDF format) - Our Quick Reference is designed to help you understand the Service Catalog: Who may use it, what can be ordered and how requests are handled.
How do you submit trouble tickets online? (PDF format) - Agencies' authorized users of Maximo on the GETS Web portal can submit IT and telecommunications-related trouble tickets online as an alternative to calling the Consolidated Service Desk. Our Quick Reference includes instructions for using Maximo.
More Frequently Asked Questions - For in-depth information about IT service-delivery and transformation issues
- Consolidated Service Desk
- PC, Laptop and Equipment Refresh
- Data Encryption on Laptop and Tablet Computers
- Malware and How We are Combating It
- Service Catalog (OrderNow!)
- Security and Passwords
You can also submit your own questions.
GETS Update e-Newsletter - Keep up with the state's IT transformation through our e-newsletter
GETS Customer Training - We offer training on demand on our Web site for a variety of GETS-related topics, including: GETS Web portal, Service Catalog (OrderNow!), and Maximo for entering your own trouble tickets.
Additional training materials are available on the GETS Web Portal to authorized users. Once you are logged in, select the “Account Services” tab and then the “Training Documents” link. You can choose from the following topics:
- Agency Asset Manager
- CA Software Project
- Domino Document Manager
- GSMRT (IT and telecommunications invoices)
- IPCR Process – Maximo (incident, problem and change management; Maximo for service requests)
- ITIL (Information Technology Infrastructure Library)
- Service Catalog
- Tivoli Application Dependency Discovery Manager
- Tivoli Usage and Accounting Manager