Contacts – Who to contact when you need help
- For questions about your invoice, contact GTA’s Billing Office at chargebackadmin@gta.ga.gov
- Find your GTA Service Delivery Consultant
- Find your agency’s GETS lead
Accessing invoices online
Authorized users can access their agency’s invoices through the GETS Web portal.
- View a sample invoice (PDF format)
How to dispute a bill
Here are the steps to follow and the information you need to provide when filing a billing dispute.
Frequently Asked Questions
Learn how billing changed with the state’s privatization initiative. We also explain resource units, a basic part of today’s billing structure, and suggest steps your agency can take to reduce its technology costs.
Learn what service level agreements have to do with financial credits for your agency.
GETS Update e-Newsletter – Keep up with the state’s IT transformation through our e-newsletter
GETS Customer Training – Agency staff involved with invoices for IT infrastructure and managed network services can access training materials for GSMRT, our online invoicing tool, on the GETS Web portal. After you log on, select the Account Services tab and then Training.