Find your CSM
Your customer success manager (CSM) is your dedicated account representative and key contact for GTA's IT and telecommunications services. They can assist you with any questions or issues regarding the products and services listed in the GTA IT services catalog.
How to find your CSM
For state and local government agencies
Find your CSM by entering your agency's name, acronym, or county in the search bar below. For example, search for "Department of Community Health," "DCH," or "Fulton."
For regional customers
If you're a regional customer, you can find your CSM based on your county using our territory coverage list or
map
.
| Customer success manager (CSM) | Counties served |
|---|---|
| Region 1 | Bartow, Butts, Carroll, Catoosa, Chattooga, Coweta, Dade, Dawson, Floyd, Gilmer, Gordon, Haralson, Heard, Lamar, Meriwether, Monroe, Murray, Paulding, Pickens, Pike, Polk, Spalding, Troup, Walker, Whitfield |
| Region 2 | Banks, Barrow, Clarke, Elbert, Fannin, Franklin, Greene, Habersham, Hall, Hart, Jackson, Lincoln, Lumpkin, Madison, Morgan, Newton, Oconee, Oglethorpe, Rabun, Stephens, Taliaferro, Towns, Union, Walton, White, Wilkes |
| Region 3 | Bibb, Bleckley, Chattahoochee, Crawford, Crisp, Dodge, Dooly, Harris, Houston, Macon, Marion, Muscogee, Peach, Pulaski, Schley, Stewart, Sumter, Talbot, Taylor, Twiggs, Upson, Webster, Wilcox |
| Region 4 | Baldwin, Bryan, Bulloch, Burke, Candler, Chatham, Columbia, Effingham, Emanuel, Glascock, Hancock, Jasper, Jefferson, Jenkins, Johnson, Jones, Laurens, McDuffie, Putnam, Richmond, Screven, Treutlen, Warren, Washington, Wilkinson |
| Region 5 | Baker, Berrien, Brooks, Calhoun, Clay, Colquitt, Cook, Decatur, Dougherty, Early, Echols, Grady, Lanier, Lee, Lowndes, Miller, Mitchell, Quitman, Randolph, Seminole, Terrell, Thomas, Tift, Turner, Worth |
| Region 6 | Appling, Atkinson, Bacon, Ben Hill, Brantley, Camden, Charlton, Clinch, Coffee, Evans, Glynn, Irwin, Jeff Davis, Liberty, Long, McIntosh, Montgomery, Pierce, Tattnall, Telfair, Toombs, Ware, Wayne, Wheeler |
| Metro 1 | Dekalb, Fayette, Henry |
| Metro 2 | Cherokee, Cobb, Douglas, Forsyth |
| Metro 3 | Clayton, Gwinnett, Rockdale |
| Metro 4 | Fulton |
Need further assistance?
Password or account issues?
Use our self-service password reset (SSPR) tool for immediate help.
Can't find your CSM?
Submit a GTA service inquiry for assistance.
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