Glossary of GETS terms
| Term | Definition |
|---|---|
| Backup | The process of copying Storage Area Network (SAN) data to ensure operational recovery in the event of data loss. |
| Batch processing | The automated execution of a series of computer programs without manual intervention. |
| Customer Information Control System (CICS) | Middleware that supports rapid, high-volume online transaction processing. |
| Central Processing Unit (CPU) | The primary hardware component of a computer that executes program instructions. |
| CPU hours | A unit of measure for application jobs running on mainframe CPUs, distinct from standard clock hours. |
| Database | An organized, structured collection of data, e.g., DB2. |
| IBM Database 2 (DB2) | A relational database management system designed for high-performance environments. |
| Enterprise | Refers to the collective Georgia state agencies, colleges, and local municipalities that consume GETS services. |
| End User Computing (EUC) | A GETS service tower encompassing hardware like desktops, laptops, and peripheral devices. |
| Georgia Enterprise Technology Services (GETS) | The state of Georgia's IT shared services program. |
| GETS Hosting Environment (GETS - HE) | The infrastructure used to host agency applications and data. |
| Install, Move, Add, Change (IMAC) | A standardized request for modifying hardware or software setups. |
| Information Technology Financial Management (ITFM) | The tool used for tracking and managing IT-related financial data and billing. |
| Local Area Network (LAN) | A private network connecting computers within a localized area, such as a single office or building. |
| Mainframe | A highly stable, reliable computer system designed for massive data throughput and mission-critical transactions. |
| North Atlanta Data Center (NADC) | The primary facility for GETS hosting and infrastructure. |
| Network Attached Storage (NAS) | File-level computer data storage connected to a network for heterogeneous data access. |
| Requirements Gathering (RG) | The process of identifying and documenting the specific needs of a project or service. |
| Resource Unit (RU) | Resource unit: The specific unit of measure used for billing a GETS service, e.g., per seat, gigabyte. |
| Storage Area Network (SAN) | A high-speed network providing access to consolidated, block-level data storage for servers. |
| Service desk | The central point of contact for reporting IT problems or requesting GETS-related information, (877) GTA-3233. |
| Service tower | A grouping of related RU based on the specific type of IT services provided, e.g., EUC, mainframe, network. |
| Sourcing Management Organization (SMO) | The division within GTA responsible for managing service provider relationships. |
| Specialized Solution Request (SSR) | A request for a custom IT solution that falls outside of standard GETS service offerings. |
| Thread-safe | A program routine that can be safely called by multiple programming threads simultaneously without data corruption. |
| Throughput | The volume of data or number of transactions processed within a specific period. |
| Tuning | The process of optimizing system performance to handle higher workloads or increase efficiency. |
| Virtual server | A software-defined server that emulates the functions of a physical server, allowing for better resource utilization. |
| Volume | The total quantity of services or RU consumed during a billing period. |
| WAN | Wide area network: A telecommunications network that links devices across broad geographical areas, such as cities or regions. |
| Wireless Local Access Network (WLAN) | A LAN that uses wireless technology to connect devices. |
| z Integrated Information Processor (zIIP) | A specialized mainframe processor designed to increase throughput and lower costs for specific workloads. |