Online Road Test Reservation System

Georgia Department of Driver Services receives 2019 Technology Innovation Showcase award.

Georgia Department of Driver Services

The Georgia Department of Driver Services (DDS) was in dire need of replacing its customer queuing system, which could not adequately handle the high volume of calls from customers wanting to make a reservation for a road test. DDS chose the online appointment software Ventus from Nemo-Q. It allows customers who have set up an account with DDS to schedule their own appointment by simply clicking the “Schedule a Road Test” link on the agency’s website. Customers can view available dates, times, and locations, and select those most convenient for them. After the appointment is made, the system sends a confirmation email. Customers are also able to reschedule or cancel their appointment. The new system makes it possible for customers to take control of their own schedules while also freeing staff at the agency’s contact center to respond to other types of calls.