Prior to joining GTA, she directed the call center for the Office of the Secretary of State for four years.

On behalf of the Governor's Office, the Office of Constituent Services is a point of contact for advocates, legislators, and the general public. Its specially trained staff answers questions, addresses complaints, and helps with access to state of Georgia services.

In addition, GTA's call center, 1.800.georgia, responds to calls, emails, and chats from users of Georgia's webportal, www.georgia.gov. It also offers call center services to other state and local government agencies.