State Driver Services New Card Production Services
The Georgia Department of Driver Services
The Department of Driver Services (DDS) strives to incorporate new technology and best industry practices into the state's digital licensing system every eight-to-10 years. In 2018, almost 11 years since a system upgrade, DDS sought to replace the outdated system with a new one with the latest in security and constituent service efficiencies. After a competitive state bidding process and a contract awarded to Thales Gemalto, DDS began the implementation process for a new digitized driver's license (DL) and identification card (ID) system. The New Card Production Services (CPS) system supports production of interim and permanent DLs and IDs.
Before the new system, it took at least four minutes to complete the driver examiner transaction; examiners now complete a transaction in just two minutes. Printing an interim DL or ID now takes only seconds rather than the two minutes required before. Data management improvements enable constituents at DDS locations to benefit from electronic imaging and quicker resolution to problems.
Quicker transaction time for DL and ID issuance means driver examiners can help more constituents. This increased efficiency allows for the redistribution of positions to help offset heavy workloads in other areas. Further, the system allows DDS to issue licenses and ID cards that are more secure than ever before.