Enterprise Asset Management and Work Order System

The City of Augusta

The city of Augusta implemented an enterprise work order and asset management system to successfully streamline business processes and support mobile operations. Departments use Cityworks to remotely dispatch crews for work orders based on location, eliminating unnecessary trips for paperwork. Before Cityworks, each Augusta department used its own tools for asset and work order management. After first deploying Cityworks for asset management in the utilities department, the city soon recognized the tool's potential to improve operations and deployed Cityworks across all departments.

Today, Cityworks is used by more than 775 staff members from 25 Augusta departments with dozens of business processes configured in Cityworks workflows. More importantly, the system uses mobile devices, maps, and Esri tools to streamline complex processes and improve service delivery to Augusta residents.