Glossary of Terms and Acronyms
Asset Management – Strategic process for selecting, tracking, reporting, and disposing of tangible GETS equipment and property (EUC).
End User Computing (EUC) – The Service Tower that includes desktops, laptops, network printers, and common software, including Windows and MS Office.
Resource Unit (RU) – Unit of billing used to measure consumption of IT services provided by GETS.
Service Desk – The Consolidated Service Desk is the single place to call to ask service questions or to report problems with any GETS service.
Service Tower – A grouping of related Resource Units that covers the cost of GETS service.
Service Provider – Georgia Technology Authority
Service Provider Partners – The vendors who are part of the GETS contract. This includes AT&T, Atos, NTT DATA and Xerox, among others.