For State Agencies

GTA offers a range of services and solutions for Georgia’s state agencies. 

• Find your Customer Success Manager (CSM). Each state agency has an assigned account representative, the CSM, who can guide you through our services. 
• See all of our services.
• Learn about GTA’s shared IT services program, Georgia Enterprise Technology Services (GETS).

Start with your assigned Customer Success Manager (CSM). Your CSM can guide you through GTA's services and quickly identify the right support for your questions.

• If you do not have your CSM's contact information, you can find your CSM here.

Direct Links for Common Questions

Billing Questions

• Existing customers can review the details of an invoice through the IT financial management (ITFM) tool, which is accessed via the GETS Portal. If you do not have access to the ITFM tool or the GETS Portal, your CSM can help to get you set up.
• Find additional information on the Billing page, including dispute resolution, and the cost estimator tool. If your question is not answered here, your CSM can direct you further.

Policy and Standard Exemption Requests

• Agency IT departments are expected to be knowledgeable and compliant with all state technology policies and standards.
• If compliance will cause an undue hardship for your agency, there is a process in place to request an exemption.

Shared IT Services

• Find information on GTA's shared IT services here, also known as the GETS program.

Technology Investment Guidance for Large Purchases

• State agencies are required to work with GTA's Enterprise Portfolio Management Office (EPMO) on specific large technology purchases. Get help planning a large technology investment for your agency.