For questions about your invoice, email the GTA Billing Office at Your agency relationship manager (ARM) can also help guide billing questions.

Accessing invoices online

Authorized users can access their agency’s invoices and drill-down details through the IT financial management (ITFM) tool, accessed via the GETS portal. ITFM has replaced usage accounting reports (UAR).

If you are not currently set up to use ITFM and the GETS portal, your ARM can help you gain access.

Rate tables (effective March 1, 2021)

Download this pdf file. GETS MNS chargeback rates

Download this pdf file. GETS INF chargeback rates

Billing triggers

The quick reference guide below helps you determine the actions that start and stop billing for your GETS services.

It provides brief descriptions of information related to invoice charges for infrastructure services. The intended use of this document is a reference to agencies with invoice review and validation.

The following information is included:

  • Screen shots of the Remedy service request portal and catalog
  • Billing triggers CAD requests
  • Server storage backups (Matrix of billing triggers specific to server, storage, and backups)
  • Processing timeframes
  • Invoice validation reports
  • RU descriptions (Descriptions of all infrastructure charges)
  • Definition of terms (Definitions for clarity)

Download this xls file. Resource unit billing triggers and CAD quick reference guide

How to dispute a bill

Billing disputes for both IT infrastructure and managed network services should be submitted using the service request management (SRM) tool. You can also do so by calling the GETS service desk at (877) GTA-3233. SRM is accessed through the GETS portal.

The mailbox formerly used to submit billing disputes is no longer used for that purpose. If you are not currently set up to use SRM and the GETS portal, your agency relationship manager (ARM) can help you gain access.

Additional recommendations

Retain a file of all orders and RFS documents submitted. These assist in validating items added or removed from your invoice.

Retain a copy of the confirmation email that provides your order due date and the service request number if you order services from AT&T. Submit your disputes on a timely basis to promote efficient dispute handling.

Cost estimating tool 

The Excel document below is available for use in approximating project costs.  

Download this xls file. FY 21 GETS cost estimator tool