Accessing invoices online
Authorized users can access their agency’s invoices and drill-down details through the IT financial management (ITFM) tool, accessed via the GETS portal. ITFM has replaced usage accounting reports (UAR).
If you are not currently set up to use ITFM and the GETS portal, your ARM can help you gain access.
Rate tables (effective March 1, 2021)
The quick reference guide below helps you determine the actions that start and stop billing for your GETS services.
It provides brief descriptions of information related to invoice charges for infrastructure services. The intended use of this document is a reference to agencies with invoice review and validation.
The following information is included:
- Screen shots of the Remedy service request portal and catalog
- Billing triggers CAD requests
- Server storage backups (Matrix of billing triggers specific to server, storage, and backups)
- Processing timeframes
- Invoice validation reports
- RU descriptions (Descriptions of all infrastructure charges)
- Definition of terms (Definitions for clarity)
How to dispute a bill
Billing disputes for both IT infrastructure and managed network services should be submitted using the service request management (SRM) tool. You can also do so by calling the GETS service desk at (877) GTA-3233. SRM is accessed through the GETS portal.
The email@example.com mailbox formerly used to submit billing disputes is no longer used for that purpose. If you are not currently set up to use SRM and the GETS portal, your agency relationship manager (ARM) can help you gain access.
Retain a file of all orders and RFS documents submitted. These assist in validating items added or removed from your invoice.
Retain a copy of the confirmation email that provides your order due date and the service request number if you order services from AT&T. Submit your disputes on a timely basis to promote efficient dispute handling.
Cost estimating tool
The Excel document below is available for use in approximating project costs.