Server service (including email)
Best practices to right-size consumption
- Request appropriate server type and support level for new or upgraded applications based on business and operational needs - review development and test servers to determine if tier of support can be lowered
- Decommission refreshed or replaced servers and confirm removal from invoice
- Delete unused email accounts and recover unused O365 licenses
Sources of information/reports
- ITSLM 09 CMDB Assets reporting tool: Section 09 - Hardware assets/CIs (9.1 Hardware Table) and Software assets (9.2 Software Table)
- Computer System Raw (CSR) report
- Invoice Detail Report on ITFM
Steps to request service change
- Submit a request in the GETS Service Catalog: Infrastructure Services > Data Center/Server or End User Services
See also a glossary of GETS terms in the PDF below offering useful descriptions of elements referenced above:
