End User Resources

GETS Service Desk

Need help with your GETS state-issued computer or desk phone? Call 877-GTA-3233.

Serving GETS agency staff 24/7/365, the GETS Service Desk helps resolve issues for IT services delivered through the Georgia Enterprise Technology Services (GETS) program.

The Service Desk can help in several ways:

  • Get online* help from a virtual assistant (Chat with IT), accessible from the GETS Portal or the Chat with IT app in Microsoft Teams.
  • Chat online* with an agent when you need help beyond what the virtual assistant provides.
  • Call 877-GTA-3233 to speak with an agent.

GETS Portal

For agencies receiving their computing and telecommunication services via the GETS program, the GETS Portal serves as a central online hub for GETS IT services, tools and information.

To report a problem or to get help with the full range of GETS IT services, please call the Service Desk at 877-GTA-3233.

Password Help

Self-service tools* allow agency employees and any staff with a GETS user ID to reset their GETS password or unlock their account.

*Online training addressing how to use tools such as the GETS password reset tool is available through the GETS Portal.