Voice service
Best practices to right-size consumption
- Set agency telecommunications policy in accordance with State Telecommunications Policy (OPB-GTA Policy 4, Revision 9)
- Disconnect circuits and disconnect telephone lines that are not in use
- Evaluate potential cost savings of implementing Hosted Voice Service (HVS)
- Consider the Bring Your Own Device (BYOD) model for telephone service
Sources of information/reports
- Invoice Detail Report on ITFM
Steps to request service change
- For services, including 51+ telephone numbers, that require infrastructure builds, scheduling, cost quotes, or resource coordination - Submit an SSR in the GETS Service Catalog: Voice Services > Voice Port-Basic-Add/Change/Delete/Move
- 1 to 19 telephone numbers: Submit a catalog request
- 20 to 50 telephone numbers: Submit catalog request ("large" IMAC using spreadsheet in catalog)
See also a glossary of GETS terms in the PDF below offering useful descriptions of elements referenced above:
