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Information Technology Investment
The state makes significant annual investments in information technology, including services, equipment, applications, personnel, software licensing, development, and maintenance. How much is spent in total, where the money goes, and what taxpayers get in return can be difficult to pinpoint. That’s not to say there isn’t need to better understand whether Georgia is receiving best value for its IT investment.
The Georgia General Assembly has charged GTA with compiling IT expenditure information from executive branch agencies. GTA presents a report every year (O.C.G.A. 50-25-7.10) providing that comprehensive data, allowing state leaders to make facts-based decisions about allocation of state resources for technology.
To collect the data, GTA uses the State Technology Annual Report Register (STARR). Information is requested from executive branch agencies about application, infrastructure, network, other IT costs, and projects.
The state has a more comprehensive accounting of expenses for infrastructure and network services than for applications. Infrastructure and network services are provided through the Georgia Enterprise Technology Services (GETS) program. Under GETS, Georgia can measure consumption through detailed reporting for all agency users of infrastructure and network services.
Enterprise IT Spend
The following graph depicts the most comprehensive summary available of IT expenditures by infrastructure, network, application, and other IT costs in FY 2020, FY 2021, FY 2022.
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Agency Participation in IT Expenditure Reporting
Sixty-one agencies reported their IT expenditures.
Complete listings of the agencies reporting and their expenditures are in Appendix A and Appendix B. The agencies listed in Appendix A with "NR" in the "reported 2022" column did not submit reports because:
- The agency no longer exists.
- Its expenditures were included in the report from an agency to which it is administratively attached.
- The agency is attached to one of the state’s constitutional agencies, which are exempt from filing the report.
In addition to constitutional agencies, other state entities with large IT budgets (e.g., the University System of Georgia) are not required to report their IT expenditures.
IT Expenditures FY 2022
Participating agencies spent over $697 million on technology in FY 2022. GTA continues collaborating with agencies to increase both the quantity and quality of IT spend data received.
Annual Investment Strategy Sessions
GTA’s investment strategy sessions in FY 2022 included agency decision-makers in business, operations, and finance. The agenda was targeted to increase awareness of the challenges associated with technology investments while also providing tools and best practices for a variety of investment scenarios. The information gathered in these sessions provides the baseline for annual reporting on planned new investments as shown on page 27.
Procurement Reviews
GTA enhanced the procurement review process to provide more proactive support as agencies plan for large investments.
GTA’s procurement review process continues to provide valuable feedback as agencies navigate complex requests for proposal (RFPs) and provider service agreements. Over the past year, GTA reviewed more than 23 sets of procurement documents, including RFPs, requests for information (RFIs), scopes of work (SOWs), and contracts representing approximately $316 million in investments.
IT Application Portfolio
The state’s IT application portfolio included 894 applications in FY 2022, an increase of 268 since FY 2013. The following graph shows the number and percentage of applications by type:
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Applications by Category (894 Applications)
The graph above shows the number of applications by category.
Investments by Agency
The total portfolio of in-flight and planned projects is $924 million; the FY 2022 active project portfolio is $573 million. The FY 2022 portfolio is tracking more than 65 active projects in 18 agencies, with several projects spanning multiple years. In addition to the active projects, several large projects totaling $351 million are in the planning phase.
The following chart and graph depict each agency’s percentage of the total budget for all active projects.
Note: These applications were categorized by the reporting agency based on definitions provided by GTA. Many applications are accessible on mobile devices, but they are not categorized as mobile-only applications.
Investments by Agency.png
|
Department of Human Services |
$290,546,405 |
43.0% |
|---|---|---|
|
Department of Community Health |
$207,507,557 |
30.7% |
|
Department of Revenue |
$48,981,167 |
7.3% |
|
Georgia Department of Corrections |
$8,032,654 |
1.2% |
|
Department of Public Health |
$20,936,245 |
3.1% |
|
Department of Administrative Services |
$16,152,838 |
2.4% |
|
State Road and Tollway Authority |
$699,321 |
0.1% |
|
Department of Driver Services |
$8,296,687 |
1.2% |
|
Georgia Department of Transportation |
$29,750,973 |
4.4% |
|
Georgia Bureau of Investigation |
$4,723,600 |
0.7% |
|
Department of Juvenile Justice |
$5,113,330 |
0.8% |
|
Georgia Department of Education |
$21,585,775 |
3.2% |
|
Georgia Government Transparency and Campaign Finance Commission |
$1,394,918 |
0.2% |
|
Department of Behavioral Health and Development |
$5,386,811 |
0.8% |
|
Secretary of State |
$4,167,268 |
0.6% |
|
Technical College System of Georgia |
$630,011 |
0.1% |
|
Department of Community Affairs |
$1,181,868 |
0.2% |
|
Georgia Firefighters Pension Fund |
$140,000 |
0.0% |
|
Total |
$675,227,428 |
|
Planned New Investments by Agency
The following graph depicts several large projects totaling $427 million that are in the planning phase.
Planned New Investments By Agency.png
|
Department of Community Health |
$224,930,000 |
|---|---|
|
Department of Early Care and Learning |
$9,000,000 |
|
Department of Human Services |
$105,406,000 |
|
Department of Public Health |
$68,000,000 |
|
Georgia Department of Vocational Services |
$10,000,000 |
|
Office of Planning and Budgets |
$10,000,000 |
Project Delivery Effectiveness
Critical Project Review Panel
Monthly reviews by the Critical Project Review Panel continue to promote success of the most critical projects in the state’s portfolio
The oversight of these projects pays dividends.
The chart below displays how the state of Georgia’s project performance compares to government and industry metrics compiled for the Standish Group’s 2022 CHAOS Report for technology projects. It measures only critical IT projects that were completed in each fiscal year. The chart indicates a slight increase in successful projects from FY 2021 to FY 2022. Of the 24 projects in the critical project portfolio, six were completed this year. Over the past decade, Georgia has consistently outperformed government and industry averages for project success.
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Caption
Green (Succeeded), Yellow (Concern), Red (Failed) Technology Empowerment Fund
Special advisory input and oversight are also directed to two key technology-enabled projects administered via the Technology Empowerment Fund. One involves replacement of the PeopleSoft system administered by the State Accounting Office. The other relates to establishing an all-payer claims database which will facilitate reporting of healthcare and health quality data across all levels of healthcare. Each entails sizeable IT investments and will benefit from oversight from a cross-functional team of state government leaders, including participation from GTA.