The state of Georgia continued to make significant progress in FY 2018 in strengthening and expanding the technology services state agencies rely on to provide information and services to their constituents.

A major accomplishment for Georgia was the opening of the Georgia Cyber Center in Augusta in July 2018. The $100 million Cyber Center represents the single largest state government investment in a cybersecurity facility in the nation to date. A primary focus is workforce development, attacking the current and growing shortage of cybersecurity talent in the state and nation. Information about the new center can be found at Georgia Cyber Center.

The GTA Cybersecurity Workforce Academy continued to move ahead in promoting cybersecurity awareness in FY 2018. The academy graduated its first class on May 22, 2018. The class was comprised of information security officers and other cybersecurity professionals from state agencies, and they received their official State Certificate of Completion during a ceremony at the Georgia Technology Authority. More information about the academy can be found at Georgia Cybersecurity Workforce Academy.

Recognizing the importance of broadband availability to all Georgians, particularly in rural areas without high-speed internet access, the General Assembly passed the Achieving Connectivity Everywhere (ACE) Act (SB 402) in 2018. The legislation calls for promoting and deploying broadband services to unserved areas throughout the state. More information can be found in Georgia’s Approach to Rural Broadband.

Georgia’s vision for its use of technology in the future is captured in the Georgia Enterprise IT Strategic Plan 2025. The plan’s intent is to assist Georgia government leaders in making informed technology decisions for their agencies. It establishes IT focus areas and goals and sets the technology direction for the state’s IT enterprise.

In developing and maintaining the plan, GTA collaborates with technology leaders in Georgia state agencies, other states, and the private sector to understand business priorities for Georgia state government and the proven technologies that help achieve them. Information about the state’s strategic planning process starts at Georgia’s IT Strategy Cycle.

Tracking IT expenditures is one of GTA’s statutory responsibilities. In FY 2018, agencies reported spending $730 million on IT infrastructure services, network services, application development and support, and related activities. The IT Investment Management section looks at these expenditures and the various ways in which the state manages its technology investments. Information on spending can also be found in the Appendix.

GTA continues to evolve technology services for state agencies, and FY 2018 saw a leap forward in the Georgia Enterprise Technology Services (GETS) program, the state’s successful partnership with technology leaders in the private sector. GTA rebid Mainframe, Print and Mailroom/Courier, End User Computing, and Server services through its innovative Market Test and Rebid process, which matches agency business needs to the best-suited technology services available. A fifth procurement for GETS Managed Security Services was begun during the fiscal year and completed in November 2018. The Technology Services section includes information about these procurements and their benefits to state agencies. The section also addresses new GTA service offerings called GETS Ready, “a la carte” services all agencies can purchase directly from technology providers. GTA acts as a service broker by pre-qualifying service providers and offering contracts with price ceilings.

The state’s official web portal, www.georgia.gov, and enterprise web-publishing platform are making it easier for Georgians who want convenient, secure access to state services and information. See the Digital Services Georgia section.

Georgia continued to receive accolades in 2018 for its use of technology to enhance government services and operate more efficiently. Numerous awards and recognitions strengthened Georgia’s already formidable reputation as a leader among states. These are detailed in the section titledGeorgia’s Information Technology Excellence.

The state of Georgia received a letter grade of A, the highest ranking possible, in the 2018 Digital States Survey. In addition, Georgia placed first in the nation in the category of Adaptive Leadership and was named among the top five states in the category of Collaboration.

Innovative technology projects are adding value to Georgia government and earning national recognition. Several of these projects are detailed in the Technology Showcase section. Here are a few examples.

Georgia Gateway increased the number of assistance programs covered by the state’s centralized eligibility application from three to 10, incorporating programs from the departments of Human Services, Community Health, Public Health, and Early Care and Learning.

The Department of Early Care and Learning allows child care providers to perform many self-service functions using a web-based, mobile-ready app called KOALA Provider Self-Service.

The Service Review and Technical Assistance tool from the Department of Behavioral Health and Developmental Disabilities helps state workers flag health, safety, and quality-of-life issues requiring action by service providers.

As this report demonstrates, GTA is committed to working in partnership with state agencies to take full advantage of technology’s potential and to respond to the challenges it presents.