The Georgia Technology Authority (GTA) currently manages the delivery of IT infrastructure services to 86 Executive Branch agencies and managed network services to more than 1,200 state and local government entities. IT infrastructure services encompass mainframes, servers, service desk, end user computing, disaster recovery and security. Managed network services include the state’s wide and local area networks, voice, cable and wiring, and conferencing services.
Both categories of services are provided as shared services through a public-private partnership called the Georgia Enterprise Technology Services (GETS) program. A Multisourcing Service Integrator is responsible for coordinating and overseeing the delivery of services by multiple providers. GTA is responsible for service provider oversight and management as well as governance.
Meanwhile, GTA promotes an enterprise approach to technology by establishing statewide IT policies, standards and guidelines based on industry best practices and federal requirements. GTA works closely with the Governor’s Office of Planning and Budget and state agencies to ensure an individual agency’s IT strategy aligns with its overall business strategy and business continuity planning. GTA is involved in managing the state’s portfolio of technology projects to ensure they meet established goals and are completed on schedule and within budget.
Information security is a critically important concern, and GTA gives particular attention to supporting the development of training for state employees so they understand their role in protecting sensitive information. In compliance with statutory requirements, GTA gathers data from state agencies on an annual basis regarding their IT security programs and IT expenditures. The data are compiled into reports that are useful in guiding state leaders in their decision making.
In addition, GTA is responsible for partner coordination at the Georgia Cyber Center, www.cybercenter.georgia.gov. Located in Augusta, the center is a state-owned facility designed to promote modernization in cybersecurity technology for both the private and public sectors through unique education, training, research, and practical applications. Comprised of two buildings with a total of 332,000 square feet and budgeted at more than $100 million, the center is the single largest investment in a cybersecurity facility by a state government to date. The first of the two buildings, the Hull McKnight Building, opened July 10, 2018, while the second building, the Shaffer MacCartney Building, opened January 10, 2019.
GTA manages the state's official online portal, www.georgia.gov, and enterprise web-publishing platform. The portal provides information and services from more than 115 state agencies and links to city and county government websites. The enterprise platform supports 82 state agency websites. Both the portal and the enterprise platform are carefully designed to ensure friendly navigation, accessibility for users with disabilities, and robust search capabilities.
Through Call Center and Constituent Services, GTA provides constituent services on behalf of the Governor's Office. The Office of Constituent Services is a point of contact for advocates, legislators, and the general public, and its specially trained staff answers questions, addresses complaints, and helps with access to state of Georgia services. In addition, GTA's call center, 1.800.georgia, responds to calls, emails, and chats from users of Georgia's web portal, www.georgia.gov. It also offers call center services to other state and local government agencies.
GTA and the Department of Community Affairs are leading the Georgia Broadband Initiative, whose goal is to promote and deploy broadband services in unserved areas of the state. Broadband has become essential to business, education, healthcare, agriculture, and overall quality of life, but many rural communities lack high-speed access to the internet. The initiative also involves the Department of Economic Development, the State Properties Commission, and the Department of Transportation.