Hosted Contact Center Services
Contracts for Hosted Contact Center Services provide Georgia state agencies and other public-sector entities with access to a choice of new technology solutions at competitive prices.
In awarding the contracts, GTA conducted a competitive procurement and evaluated each provider on its capability and capacity to provide contact center services from within the United States, the ability to migrate state agencies from the previous provider, competitive pricing and technical versatility.
How to use these contracts
State agencies and other public-sector entities in Georgia can select the pre-qualified provider whose service solution best meets their particular business needs. An interested agency begins by submitting a Request for Quote (RFQ) to the pre-qualified providers using the RFQ template (in Related Files below).
The RFQ template should be used as a guideline to clarify agency business requirements. Completed RFQs must be submitted by your agency's procurement officer directly to the providers. The agency may choose any single provider or multiple providers to respond with proposals to the RFQ request. Agencies evaluate the provider's response based on criteria they have chosen.
See Related Files below for information about each pre-qualified provider's service offering, including pricing. Questions about using the contracts may be directed to GTA's Mark Albright at firstname.lastname@example.org or 404.808.0507.
Contact: Jennings Walsh, email@example.com, 404.395.8016
Verint Americas (formerly Contact Solutions)
Contact: Bryan Baxter, firstname.lastname@example.org, 214.718.2177
Genesys Telecommunication Laboratories (formerly Interactive Intelligence)
Contact: Mark Albright, email@example.com, or Rita Figaro, firstname.lastname@example.org
Contact: Stephanie Ford, email@example.com, 770.970.9109
Contact: Somer Rochow, firstname.lastname@example.org, 480.280.9900
Contact: Gary Humphrey, email@example.com, 404.423.5351