Hosted Contact Center Services

Contracts for hosted contact center services provide Georgia state agencies and other public-sector entities with access to a choice of new technology solutions at competitive prices.

In awarding the contracts, GTA conducted a competitive procurement and evaluated each provider on its capability and capacity to provide contact center services from within the United States, the ability to migrate state agencies from the previous provider, competitive pricing and technical versatility.

Contracts and Contacts
Provider Contract Expiration Contract Number Contact Name Email Phone
AT&T June 30, 2024 98000-0000005215-ATT Ashley Isabell [email protected] (404) 861-8317
Avtex Solutions June 30, 2024 98000-0000005215-AVT Christina Vines-Scott [email protected] (410) 419-3969
ConvergeOne June 30, 2024 98000-0000005215-CON Todd McKinney [email protected] (404) 580-0271
Platform28 June 30, 2024 98000-0000005215-P28 Somer Rochow [email protected] (480) 280-9900
Verint June 30, 2024 98000-0000005215-VNT   Bryan Baxter [email protected] (214) 718-2177

How to use these contracts

State agencies and other public-sector entities in Georgia can select the pre-qualified provider whose service solution best meets their particular business needs. An interested agency begins by submitting a Request for Quote (RFQ) to the pre-qualified providers using the RFQ template (in related files below).

The RFQ template should be used as a guideline to clarify agency business requirements. Completed RFQs must be submitted by your agency's procurement officer directly to the providers. The agency may choose any single provider or multiple providers to respond with proposals to the RFQ request. Agencies evaluate the provider's response based on criteria they have chosen.

More detailed GTA Direct service descriptions and pricing are available to state and local government entities. For more information that what is available here, please complete this brief webform.

Contact Director of Strategic Sourcing

Mark Albright