Hosted Contact Center Services

Contracts for hosted contact center services provide Georgia state agencies and other public-sector entities with access to a choice of new technology solutions at competitive prices.

In awarding the contracts, GTA conducted a competitive procurement and evaluated each provider on its capability and capacity to provide contact center services from within the United States, the ability to migrate state agencies from the previous provider, competitive pricing and technical versatility.

Contracts and Contacts
Provider Contract Expiration Contract Number Contact Name Email Phone
AT&T June 30, 2024 98000-0000005215-ATT David Walker [email protected]
[email protected]
(770) 356-4520
ConvergeOne June 30, 2024 98000-0000005215-CON Todd McKinney [email protected] (404) 580-0271
Deloitte Consulting June 30, 2024 98000-0000005215-DEL Shawn Ryan [email protected] (404) 360-0028
Platform28 June 30, 2024 98000-0000005215-P28 Somer Rochow [email protected] (480) 280-9900
SCB Global June 30, 2024 98000-0000005215-SCB JP Salopek [email protected] (512) 641-6247
TTEC June 30, 2024 98000-0000005215-TTE Eric Hutter [email protected] (443) 562-5395
Verint June 30, 2024 98000-0000005215-VNT   Bryan Baxter [email protected] (214) 718-2177
Verizon June 30, 2024 98000-0000005215-VER Gary Wood [email protected] (334) 207-5777

How to use these contracts

State agencies and other public-sector entities in Georgia can select the pre-qualified provider whose service solution best meets their particular business needs. An interested agency begins by submitting a Request for Quote (RFQ) to the pre-qualified providers.

Completed RFQs must be submitted by your agency's procurement officer directly to the providers. The agency may choose any single provider or multiple providers to respond with proposals to the RFQ request. Agencies evaluate the provider's response based on criteria they have chosen.

More detailed GTA Direct service descriptions and pricing are available to state and local government entities. For more information that what is available here, please complete this brief webform.

Contact Senior Product Manager

Rita Figaro

Contact Business Analyst

Hugh Johnson