End User Resources

GETS Service Desk

Need help with your GETS state-issued computer or desk phone? Call 877-GTA-3233.

Serving GETS agency staff 24/7/365, the GETS Service Desk helps resolve issues for IT services delivered through the Georgia Enterprise Technology Services (GETS) program.

The Service Desk can help in several ways:

  • Get online* help from a virtual assistant (Chat with IT), accessible from the GETS Portal or the Chat with IT app in Microsoft Teams.
  • Chat online* with an agent when you need help beyond what the virtual assistant provides.
  • Call 877-GTA-3233 to speak with an agent.

GETS Portal

For agencies receiving their computing and telecommunication services via the GETS program, the GETS Portal serves as a central online hub for GETS IT services, tools and information.

To report a problem or to get help with the full range of GETS IT services, please call the Service Desk at 877-GTA-3233.

Password Help

Self-service tools* allow agency employees and any staff with a GETS user ID to reset their GETS password or unlock their account.

*Online training addressing how to use tools such as the GETS password reset tool is available through the GETS Portal.

Contacts

  • CSMs

    Customer Success Managers (CSMs) are your account representatives. They serve as your connection to information about the family of IT services GTA offers state agencies and entities. CSMs are available to assist customers with any service questions or issues.

  • GETS leads

    Here is a list of GETS leads in the full-service agencies.