End User Resources
GETS Service Desk
Need help with your GETS state-issued computer or desk phone? Call 877-GTA-3233.
Serving GETS agency staff 24/7/365, the GETS Service Desk helps resolve issues for IT services delivered through the Georgia Enterprise Technology Services (GETS) program.
The Service Desk can help in several ways:
- Get online* help from a virtual assistant (Chat with IT).
- Chat online* with an agent when you need help beyond what the virtual assistant provides.
- Call toll-free 877-GTA-3233 to speak with an agent.
For agencies receiving their computing and telecommunication services via the GETS program, the GETS Portal serves as a central online hub for GETS IT services, tools and information. Staff at these agencies can access the Portal via: https://portal.gets.georgia.gov.
To report a problem, to get help logging in, or to reset your password, please call the Service Desk at 877-GTA-3233.
Self-service tools* allow staff in GETS customer agencies to reset the password they use to sign on to their computers.
*Online training addressing how to use the self-service tools is available through the GETS Portal.