End User Resources

GETS Service Desk

Need help with your GETS state-issued computer or desk phone? Call 877-GTA-3233.

Serving GETS agency staff 24/7/365, the GETS Service Desk helps resolve issues for IT services delivered through the Georgia Enterprise Technology Services (GETS) program.

The Service Desk can help in several ways:

  • Get online* help from a virtual assistant (Chat with IT).
  • Chat online* with an agent when you need help beyond what the virtual assistant provides.
  • Call toll-free 877-GTA-3233 to speak with an agent.

GETS Portal

For agencies receiving their computing and telecommunication services via the GETS program, the GETS Portal serves as a central online hub for GETS IT services, tools and information. Staff at these agencies can access the Portal via: https://portal.gets.georgia.gov.

To report a problem, to get help logging in, or to reset your password, please call the Service Desk at 877-GTA-3233.

Password help?

Self-service tools* allow staff in GETS customer agencies to reset the password they use to sign on to their computers.

*Online training addressing how to use the self-service tools is available through the GETS Portal.

Contacts

  • ARM

    Agency relationship managers (ARM) are available to assist GTA customers with any questions or issues related to IT or telecommunications services. As employees of the GTA multi-sourcing service integrator (MSI) partner, ARM are your account representatives and connection to information about GTA IT and telecommunication services.

  • GETS leads

    Here is a list of GETS leads in the full-service agencies.